Unable to purchase data pass

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I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Unable to purchase data pass

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

Accepted Solution

Re: I can't purchase data pass, please help.

Hey @QueenL!

 

Data passes are no longer available. To use data, you must change to a plan with data.

 

You can change plan via your Fido.ca account. Let us know if you have questions Smiley

 

 

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Re: I can't purchase data pass, please help.

Hey @May8

 

Can you confirm if you had the chance to try clearing the cookies and cache from your browser and testing this purchase again? 



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I'm a Participant Level 2 May8
I'm a Participant Level 2

Re: I can't purchase data pass, please help.

Yes.  I cleared all cookies and cache.   I’ve even called CRS and they say it is no longer available but i still see it as an option for monthly plan add on on the fido site.  I’ve been purchasing it with no issue in the past using my monthly plan.

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Re: I can't purchase data pass, please help.

Thanks for getting back to us @May8!

 

I'll send you a private message to take a closer look into it with you. 

 

See you in PM!

 

 



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I'm a Participant Level 2 QueenL
I'm a Participant Level 2

Re: I can't purchase data pass, please help.

Hello I was trying to connect and my phone says rogers.com and says I need to have wifi or a data plan I tried texting 3282 and Data and when I click on link same thing I dont want to have data on my phone plan please help thx

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Moderator (inactive) FidoRachel
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Re: I can't purchase data pass, please help.

Hey @QueenL

 

There's a few things we need to verify.

 

First, if you're using an unlocked phone you might need to tweak your APN settings for it to work. You can find the details on that here.

 

You also have to make sure your data is enabled in your settings.

 

Also keep in mind that this option is from monthly account online, it won't work if you have a prepaid line. 

 

Let us know if it helps! 



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I'm a Participant Level 2 QueenL
I'm a Participant Level 2

Re: I can't purchase data pass, please help.

Click here
Screenshot_20190504-064009_Samsung Internet.jpg

 

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Solution

Re: I can't purchase data pass, please help.

Hey @QueenL!

 

Data passes are no longer available. To use data, you must change to a plan with data.

 

You can change plan via your Fido.ca account. Let us know if you have questions Smiley

 

 



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