Unable to purchase data pass

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I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Unable to purchase data pass

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

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Moderator
Moderator

Re: Unable to purchase data pass

Hey @nunuu!

 

Welcome to the community!

 

If that's the case, I'll send you a private message shortly so we can escalate that for you. Smiley

 

Talk to you soon!

 

 



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Message 61 of 74
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I'm a Participant Level 3 roysong
I'm a Participant Level 3

Re: Unable to purchase data pass

It's been one week that I couln't puchase the data pass. Everything the same as other people stated. 

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Message 62 of 74
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Moderator
Moderator

Re: Unable to purchase data pass

Hey @roysong!

 

We'd be happy to help you with that. Smiley

 

I'll send you a private message shortly so we can escalate that for you. 


Talk to you soon!



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Message 63 of 74
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I'm a Participant Level 1 Fiona66
I'm a Participant Level 1

Re: Unable to purchase data pass

 

Hi, I have problem with the daily data pass I used to buy. But in the last months, I can not buy it anymore. I text 3282 , the link it sent me can not open with the WiFi swithed to off. It shows: Safari could not open the page because the server stopped responding. I have two mobile phones, they have the same problem. Anybody knows how to solve this problem. Thanks a lot.

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Message 64 of 74
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Former Moderator FidoKija
Former Moderator

Re: Unable to purchase data pass

Hey Fiona66! Smiley 

 

Welcome to the community! I'd like to take a closer look into your account to have this resolved. 

 

I'm sending you a private message your way. See you soon! 



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Message 65 of 74
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I'm a Participant Level 1 shuang07
I'm a Participant Level 1

Re: Unable to purchase data pass

Hello, i also cannot access the data pass options on my phone. It just shows error message.

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Message 66 of 74
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Former Moderator FidoKija
Former Moderator

Re: Unable to purchase data pass

Hey shuang07! 

 

Sending you a private message so we can escalate this. Smiley 



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Message 67 of 74
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I'm a Participant Level 1 zsm2800
I'm a Participant Level 1

Re: Unable to purchase data pass

Hello, i also cannot access the data pass options on my phone.

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Message 68 of 74
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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Unable to purchase data pass

Hey @zsm2800,

 

Welcome to the Community!

 

No worries, I'll send you a PM and we'll check it out together Smiley

 

Talk to you soon!



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Message 69 of 74
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I'm a Participant Level 1 carol_you
I'm a Participant Level 1

Re: Unable to purchase data pass

I'm having the same issue. I need help too.

 

Thx

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Message 70 of 74
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Moderator
Moderator

Re: Unable to purchase data pass

Hey @carol_you

 

We can definitely look into that together. 

 

I will be sending a PM your way in the next few minutes Smiley 



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Message 71 of 74
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I'm a Participant Level 2 nanakun
I'm a Participant Level 2

I can't purchase data pass, please help.

I can't purchase data pass. I've tried everything (turn on the cellular data, turn off the wi-fi, sent test to 3282, clicked the link...), but still keep getting a error message of "You don't have permission to access /data on this server". I was able to purchase the data pass every month in the past, I don't know what the problem is. Please help. Thanks.

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Message 72 of 74
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Moderator
Moderator

Re: I can't purchase data pass, please help.

Hey @nanakun

 

Do you have a prepaid or a monthly account? Are you getting the error message with a specific error code?

 

I have moved your post to this thread since the subject was the same. You'll find here a few steps you can try to resolve the issue.


If it's still not working, let us know! We'll take a closer look🙂



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Message 73 of 74
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I'm a Participant Level 2 nanakun
I'm a Participant Level 2

Re: I can't purchase data pass, please help.

Hi, Jo:

I just clicked the link sent from 3282 again, and suddenly it works this time. I don't know why it didn't work earlier, anyway, thank you for your reply.    

 

 

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Message 74 of 74
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