Unable to purchase data pass

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I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Unable to purchase data pass

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

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Re: Unable to purchase data pass

Hey @carol_you

 

We can definitely look into that together. 

 

I will be sending a PM your way in the next few minutes Smiley 



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I'm a Participant Level 2 nanakun
I'm a Participant Level 2

I can't purchase data pass, please help.

I can't purchase data pass. I've tried everything (turn on the cellular data, turn off the wi-fi, sent test to 3282, clicked the link...), but still keep getting a error message of "You don't have permission to access /data on this server". I was able to purchase the data pass every month in the past, I don't know what the problem is. Please help. Thanks.

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Re: I can't purchase data pass, please help.

Hey @nanakun

 

Do you have a prepaid or a monthly account? Are you getting the error message with a specific error code?

 

I have moved your post to this thread since the subject was the same. You'll find here a few steps you can try to resolve the issue.


If it's still not working, let us know! We'll take a closer look🙂



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I'm a Participant Level 2 nanakun
I'm a Participant Level 2

Re: I can't purchase data pass, please help.

Hi, Jo:

I just clicked the link sent from 3282 again, and suddenly it works this time. I don't know why it didn't work earlier, anyway, thank you for your reply.    

 

 

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