Unable to purchase data pass

Reply
I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Unable to purchase data pass

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

Accepted Solution

Re: Unable to purchase data pass

Hey @QueenL!

 

Data passes are no longer available. To use data, you must change to a plan with data.

 

You can change plan via your Fido.ca account. Let us know if you have questions Smiley

 

 

View solution in context
Flag this to a Moderator
Message 1 of 95
19,815 Views
I'm a Participant Level 2 wish1
I'm a Participant Level 2

Re: Unable to purchase data pass

Yeah, I am still not able to connect to the internet. Now, sometimes the data options page loads but when i click the options, the following page to confirm the purchase does not load. What should I do?

Flag this to a Moderator
Message 51 of 95
2,371 Views
Highlighted
Moderator
Moderator

Re: Unable to purchase data pass

We'll update you once it's fixed @wish1 !



Flag this to a Moderator
Message 52 of 95
2,368 Views
I'm a Participant Level 1 CMar
I'm a Participant Level 1

Re: Unable to purchase data pass

hi, 

for the past couple of months I have not been able to consistently purchase data passes.  My husband has had the similar problem and has complained.  At first when we tried to access the datapass link, it would just hang.  Then after many complaints, we began to, at times, see the initial page but would not be able to proceed further.  Recently, we got an immidiate window stating that the page cannot open because the network is not working (which is false, as it is only pertains to the fifo link).  Yesterday, I tried once again - this is a daily thing for me - and I managed to get to the link with the choices of data passes, but when I tried to select an option it just stopped working.  I am convinced that this is done in a deliberate fashion to prevent users to cash in their accumulated prepaid dollars, and opt for a plan or lose their prepaid dollars.  Complaining seems to do very little on this forum as my husband has been doing so for the past couple month, with no results.  I would like to join him in escalating the complaint.  

Flag this to a Moderator
Message 53 of 95
2,348 Views
Moderator
Moderator

Re: Unable to purchase data pass

Hey @CMar! Thanks for posting Smiley

 

This definitely shouldn't be happening and we do want you to have access to data passes!


We're going to look into this together, I'll send you a PM!

 

 



Flag this to a Moderator
Message 54 of 95
2,345 Views
I'm a Participant Level 3 roysong
I'm a Participant Level 3

Re: Unable to purchase data pass

After one month, same thing happens! Please Fido, FIX IT!

Flag this to a Moderator
Message 55 of 95
2,186 Views
I'm a Participant Level 3 roysong
I'm a Participant Level 3

Re: Unable to purchase data pass

Could you please help me solve this issue?

Flag this to a Moderator
Message 56 of 95
2,177 Views
Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Unable to purchase data pass

Hey @roysong,

 

This is a known issue that we are already investigating! We are truly sorry for the delays.

 

If not already done, we would need to open a ticket on your account. Once resolved, you will be notified by SMS Smiley

 

Sounds good?



Flag this to a Moderator
Message 57 of 95
2,171 Views
I'm a Participant Level 1 Colin57
I'm a Participant Level 1

Re: Unable to purchase data pass

I'm trying to purchase a data week pass and the link that the 3282 number sends me never works. I know this is the same thing that happened to me last November. I have seen the prompt from internet sites to buy the pass previously so I do know what it looks like, but it never comes up when I need it to. Help?

Flag this to a Moderator
Message 58 of 95
2,162 Views
Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Unable to purchase data pass

Hey @Colin57,

 

Welcome to the Community!

 

I have moved your post to this thread since the subject was the same Smiley

 

You'll find here a few steps you can try to resolve the issue.

 

If you are not successful, let us know! We'll need to open a ticket to have this investigated by a technician.



Flag this to a Moderator
Message 59 of 95
2,153 Views
I'm a Participant Level 2 nunuu
I'm a Participant Level 2

Re: Unable to purchase data pass

I'm another customer having the exact same issue as the others in this thread. Sad It was working fine until about 2 weeks ago.

 

I've tried all 3 the actions listed at https://www.fido.ca/consumer/datacatalogue/data-passes.

 

When using the text 'DATA' to 3282 method, it first tries to load the fido.mobi/data but then redirects to rogers.mobi:8080/primary/data_confirm_page. At that point, it times out and gives a site cannot be reached error.

 

I've tried multiple mobile browsers, cleared their cache, and turned the phone on and off too.

Flag this to a Moderator
Message 60 of 95
2,088 Views