Unable to purchase data pass

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I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Unable to purchase data pass

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

Accepted Solution

Re: Unable to purchase data pass

Hey @QueenL!

 

Data passes are no longer available. To use data, you must change to a plan with data.

 

You can change plan via your Fido.ca account. Let us know if you have questions Smiley

 

 

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I'm a Participant Level 3 zoli_s
I'm a Participant Level 3

Re: Unable to purchase data pass

Thanks, but I've already spoken to a couple people at the help-desk via chat and on the phone.  They didn't know what the issue was, and so couldn't fix it.  Given how long this has been an issue, it doesn't seem to me like fixing it is a priority for Fido.

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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Unable to purchase data pass

Some situations are out of our scope of knowledge! This is why we have a technical team ready to help. We would need to log this and open a ticket, a technician with the know-how will look into it Smiley

 

If this wasn't done, let us know and we'll send you a PM!



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Message 42 of 93
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I'm a Participant Level 3 zoli_s
I'm a Participant Level 3

Re: Unable to purchase data pass

I've spoken to two people in tech support about this--one through live chat and the other on the phone. neither was able to tell me what the issue was from Fido's end.  They also were unable to say when it may be fixed.  They both agreed that I'm not the only person who's asked them about this problem.

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Message 43 of 93
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Moderator
Moderator

Re: Unable to purchase data pass

I'm sure we can get that sorted out together! 

 

We'll send you a PM shortly so that we can take a look in your account!



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Message 44 of 93
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I'm a Participant Level 2 LV99
I'm a Participant Level 2

Re: Unable to purchase data pass

Hello

I have the same problem with my Samsung Galaxy S4.

I've been able to buy data pass fromt the last 7 months without issues but since the last month when i text 3282 and i click on the link they send (www.fido.mobi/data) it just hangs for 30 seconds then redirects to rogers.mobi:8080/primary/data_confirm_page and then is says:

site cannot be reached

rogers.mobi took to long to respond

Before you asked yes the wifi is off and the data is on and i also turned the phone off and on.

Any help would be appreciated.

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Message 45 of 93
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Moderator
Moderator

Re: Unable to purchase data pass

Hey @LV99!

 

Seems like you tested everything on your end, we'll take a look at your account Smiley

 

I'm sending you a PM, talk soon!

 



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Message 46 of 93
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I'm a Participant Level 1 btadew1
I'm a Participant Level 1

Re: Unable to purchase data pass

I am also unable to purchase a data pass.

 

Trying to access http://www.fido.mobi/data doesn't work on phone without Wifi. It tries to load and seems to eventually time out. Been trying over a week now.

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Message 47 of 93
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Moderator
Moderator

Re: Unable to purchase data pass

Hey there @btadew1

 

Welcome to the community Smiley

 

Can you please attempt the following while having Wi-Fi off and your mobile data on.

 

  1. Have you tried texting “data” to 3282? This will send you send you a link for the data pass.
  2. Alternatively, you can use this direct link

Let us know if both links don't work. we'll send you a PM to have a closer look.



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Message 48 of 93
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I'm a Participant Level 2 wish1
I'm a Participant Level 2

Re: Unable to purchase data pass

having the same problem. Sometimes it works and sometimes it does not. Have tried everything and still can't get the data options page.

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Message 49 of 93
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Moderator
Moderator

Re: Unable to purchase data pass

Hey @wish1!


We'll check that out, sending you a PM Smiley

 

I'm also sending you one @btadew1 to be sure everything is working! 

 

 



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