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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24024 Views
  • 0 replies
  • 8 likes

Check data remaining balance via 611?

Was just curious if this is possible? I know you can see it if you log in online, but I was curious if there's a 611 option to check as well? Can't help but wonder if it might be faster - if the option does exist

Payment Options - Mail

Hi, I want to pay the balance of my account but can't use my credit card or make an e-transfer.  The in person kiosk would only accept debit.   Will Fido accept payment by mail? What is the Fido specific address where I can send my payment? I am base...

Mike1001 by I'm a participant level 1
  • 518 Views
  • 1 replies
  • 0 likes

URGENT HELP

Good day!The reason for this email is that I need to request your support with a fraud someone did in my FIDO account, In the month of July FIDO charged me an additional line of a person called "George Cruz" which I dont know who is, and do not know ...

pao_alc_0405 by I'm a participant level 1
  • 1057 Views
  • 2 replies
  • 0 likes

Unable to get a Fido prepaid plan in Tillsonburg ON

Hi! I went to the Rogers store in Tillsonburg ON to purchase a Fido pre-paid plan but was refused. The reason was stated as my ID was not from the town of Tillsonburg so they would not allow me to purchase a pre-paid plan, but they could see me a Cha...

Geo3 by I'm a participant level 3
  • 743 Views
  • 2 replies
  • 0 likes

What number I should Contact

Hello, I have services I want to offer to fido company and I do not know what number I should call. Can anyone help me with that?

K1ever by I'm a participant level 1
  • 568 Views
  • 1 replies
  • 0 likes