Unable to purchase data pass

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I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Unable to purchase data pass

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

Accepted Solution

Re: Unable to purchase data pass

Hey @QueenL!

 

Data passes are no longer available. To use data, you must change to a plan with data.

 

You can change plan via your Fido.ca account. Let us know if you have questions Smiley

 

 

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Message 1 of 93
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Re: Unable to purchase data pass

Hey @jwaldr1

 

Thanks for reaching out about this! 

 

Are you getting the same error message ? 



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I'm a Contributor Level 1 jwaldr1
I'm a Contributor Level 1

Re: Unable to purchase data pass

Thanks! It’s working again...

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Re: Unable to purchase data pass

Awesome! Thanks for the update, jwaldr1!



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I'm a Participant Level 2 bibi19951123
I'm a Participant Level 2

Re: Unable to purchase data pass

Hey, 

 

i have been having the exact same issue for a while now, could you please let me know the solution to this? 

 

Thank you Smiley

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Re: Unable to purchase data pass

Hey @bubu19951123

 

Welcome to the community Smiley

 

Are you getting the error message when you're on wifi or also when you're on our network?  Also, do you know when's the last time you were able to purchase a data pass?

 

Let us know!



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Re: Unable to purchase data pass

Hey @bibi19951123

 

Were you able to purchase a data pass?

 

Let us know Smiley



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Message 16 of 93
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I'm a Participant Level 2 bibi19951123
I'm a Participant Level 2

Re: Unable to purchase data pass

Hey, 

 

I got the error message in all situations, including wifi-on, wifi-off, data-on and data-off. 

the last time i purchased a pass successfully was probably 2 years ago, and recently when i tried again it still didnt work! 

 

thanks Smiley

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Message 17 of 93
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I'm a Contributor Level 1 jwaldr1
I'm a Contributor Level 1

Re: Unable to purchase data pass

Hi,

 

i tried buying a data pass pass again today but it didn’t work. How long should this problem continue?

 

thanks.

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Re: Unable to purchase data pass

Hey @bibi19951123 and @jwaldr1

 

Can you confirm you are getting the same exact error messages as the OP? Also, did you get a chance to test it by texting DATA to 3282 to activate your data pass as well? 

 

 



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I'm a Contributor Level 1 jwaldr1
I'm a Contributor Level 1

Re: Unable to purchase data pass

Hi, I don’t get error messages - the server just stops responding and I can’t access the page with data pass options. Yes, I tried texting DATA to 3282 - same issue...

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