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Someone scammed 2 iphones from my account

I'm a participant level 1
I'm a participant level 1

I'm an international student, currently not in Canada. Nevertheless I recieved an email that someone ordered 2 iPhone 11 Pro's on my account on Fido. The live chat never gets answered neither do these people pick up the call, even on the fraud lines. I can't ask for a callback - I don't have a Canadian number even. What **bleep** is this and how can this even happen, I mean I'm super safe with all my ID's and passwords and I expected better of a company charging $70 for like 9gb data Sad


Community Manager
Community Manager

Hey @acelike


We know these situations are stressful as they are and we're sorry to learn you weren't able to speak to anyone. We're a bit busier than usual these days so the wait times might be a little longer, but I assure you that we're doing everything that we can to get back to everyone as fast as possible. 


With this said, I'll send you a PM so we can look into it with you, talk soon!