Winback offer

[Choconeco]

Last August, Winback team called me and offered the exactly same plan that I had with Shaw mobile. So I told them I'd rather stay with Shaw than pay another activation fee again for the same plan. Then, they offered me $5 discount for 24 months with no activation fee. And that's why I accepted their offer.

However, my last two billing cycles show I am not getting $5 discount.

Winback team said that the first bill would include the activation fee but it would be reimbursed within 2-3 billing cycles, so I believe the activation fee will be credited next bill. But what about $5 discount offer?
Will this offer start from next bill too?

[FidoAllan]

Hey @Choconeco! 

This type of discount is usually applied on the same day or on the next billing cycle date. If nothing appears on your next invoice, feel free to reach out to a representative and we'll go over your account with you.  

[Choconeco]

Hello FidoAllan,

I still don't see $5 discount on my bill that was issued this month. So I tried to reach Fido via Livechat but it said only virtual assistant was available due to the covid19. What should I do now?

Please advise.

Thank you.

[FidoAnthonyZ]

Hello @Choconeco,

You're welcome to contact us over these methods.