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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Ordered 3 new phones online

I ordered on July 21,2021 3 iphone 11pros. I received them in the mail and decided my kiddos don't deserve them just yet... so I have not hooked them up yet. why am I being charged $45 x3? my bill cannot be $600 per month. That's not what I was quote...

Chupacabra by I'm a Participant Level 2
  • 367 Views
  • 1 replies
  • 0 likes

Resolved! Inquiry

Hi, I am just wondering. I already paid off my tab balance for my phone , now my question  is why am I still getting the same bill amount even after finishing 2 years payment for the phone? 

Vhel by I'm a Participant Level 1
  • 312 Views
  • 1 replies
  • 0 likes

**bleep**ty Customer Retention

Tried to get a better plan to match what I can get with Bell. Wouldn't match the plan. If you are reading this Fido this is your last chance. If not I am switching to Bell after being your customer for over 20 years. 

JoeMooney by I'm a Participant Level 2
  • 328 Views
  • 2 replies
  • 0 likes

Complaint

Hi, last week I had an issue with my billing I call you customer service and the first agent I spoke to was rude he told me I didn't answer his question and when I ask to speak to a supervisor he said no you can't and went on to tell me I will not ge...

khatkeeria by I'm a Participant Level 1
  • 298 Views
  • 1 replies
  • 0 likes

Cannot send text messages but can receive texts

Every time I send a text message either it fails with a orange triangle and says cannot send. I have to retry sending maybe two or three times before it goes through. I've tried sending with Wi-Fi on with LTE on to see if it would help but normally m...

eagan by I'm a Participant Level 2
  • 750 Views
  • 3 replies
  • 0 likes