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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

Resolved! Poor customer service experience... 4hrs wasted

Hi everyone, I am writing this post to share my bad experience with Fido after being a loyal customer for more than 5 years... My next step is to escalate it to CCTS, as my experience was disapointing and made me rethink about being proud to be a Fid...

A_Ismaiel by I'm a contributor level 1
  • 3976 Views
  • 10 replies
  • 3 likes

Resolved! Do you charge incoming and outgoing calls?

We are really upset how do cut the usage minutes. Me and my wife using Fido from 22nd september. My wife's plan is 500 Canada wide minutes. Usually she only call me and most of the times, I cut the call and back her. However we astonished her Canada ...

Kayser207 by I'm a participant level 1
  • 6745 Views
  • 7 replies
  • 0 likes

Phone upgrade effect plan?

Hi I registered my phone plans last July and I want to upgrade my phone. Will this effect my current talk text data plan or can I still use my plan as is?

Taliyaa by I'm a participant level 2
  • 683 Views
  • 3 replies
  • 0 likes

FIDO is unfair with loyal customers

New customers are having 20GB for $30 or 50GB for $45. While I have been a loyal customer to FIDO, and also my partner (+10 years), we got nothing. I also have a phone under FIDO. I tried to call + live chat with agent to get a reply, when they heard...

alicedoisme by I'm a participant level 2
  • 1608 Views
  • 6 replies
  • 8 likes