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Extremely rude customer care agent

I'm a participant level 1
I'm a participant level 1

Hi started the chat with the agent. There were so many issues the way that person was responding. I regret adding a new line if the customer care is so rude. 
The agent was unable to understand what changes were made to the account. I kept explaining but was not ready to help at all. I asked to transfer me to someone, adding please after every sentence. I generally don't complain but she cancelled my chat and was very rude. I was shocked with such a behaviour. After 2mins I contacted them again and the next agent resolved the issue within 5 mins.  This behaviour was unacceptable from the first agent. I want to raise a concern


Good morning @Ng20 sorry to hear that your experience was less than satisfactory. I'm glad you had a more productive call the second time. There is a link to report any concerns you may have Here , scroll to the bottom and you will see a link to report your concerns. Hope that helps