Hello Dreamarup,
Sorry to hear about the apparent treatment you received when you called about that plan.
@dreamarup wrote:
....This is an active plan now in the market. ....
While that plan might be active, it is not available in all markets. Initially, it was only available to customers in Québec. In fact, it is still on the Québec plan offerings (limited time only and available for new activations only). Apparently, the offer might have been extended to customers with an Ottawa area code (see here). According to that article, you would require a hardware upgrade since you already have Fido services. If that is the case, it would not be on the Ontario plan offerings as it does not extend to all of the Province.
If you don't live in Québec or the Ottawa region, I can't speak as to why you might have been previously offered that plan.
I understand you had previously received assistance through the forums. While there may be some moderators still willing to assist via PM, you should note this forum is community-driven and no longer intended as a venue for customer services. If you would like assistance with the matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
