New sim card (prepaid)

New sim card (prepaid)

New sim card (prepaid)

SOLVED
I'm a Participant Level 1

New sim card (prepaid)

Hello,

 

I am already a customer of Fido as I have an active prepaid sim card. My old phone is broken and I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan.

 

I went to a Fido Store to buy a new sim card because the previous one is too big.

The seller told me they could not activate it in store and asked me to go online after I bought the new multi-sized sim card.

 

Unfortunatly, I could not find the option to activate a new sim card.

 

How do I activate my new sim card while keeping everything the same?

 

Thanks,

-Tran

 

 

Accepted Solution

Re: New sim card (prepaid)

Solved by Moderator

Hey @mclubine

 

I actually wanted to add a little clarification to @Cawtau's post about this. The accepted solution is also being updated. 

 

Processing SIM card changes for Prepaid accounts can now only be done in a Fido store with two pieces of ID. You can check out the closest stores near you right from here! Smiley 

 

I hope this helps.

 

View solution in context
41 REPLIES 41
I'm a Participant Level 1

Hello,

I am already a customer of Fido as I have an active prepaid sim card.  I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan. I went to a Fido Store to buy a new sim card because the previous one is too big. Unfortunatly, I could not find the option to activate a new sim card. How do I activate my new sim card while keeping everything the same?

 

Thanks

Hello Mclubine,

 

 Welcome to the community!

 

  I don't believe the option is not available through My Account at this time for prepaid customers (see solution). You might consider sending a moderator (MOD beside their username) a PM. Once they verify some information, they'll be able to access your account and update it for your new SIM.

 

Hope this helps Smiley

 

Cheers


Hey @mclubine

 

I actually wanted to add a little clarification to @Cawtau's post about this. The accepted solution is also being updated. 

 

Processing SIM card changes for Prepaid accounts can now only be done in a Fido store with two pieces of ID. You can check out the closest stores near you right from here! Smiley 

 

I hope this helps.

 



I'm a Participant Level 1

Hi,

 

I have the same problem with switching sim card with a prepaid account. Please PM me.

 

Thanks,

  1. Adrian

Hey joojoo!

 

As much as we would love to help you with this, as stated above, SIM card changes for Prepaid accounts can now only be done in a Fido store.

 

You will need to head into a store with photo ID to request a SIM card change. 



I'm a Participant Level 2

Hi,

 

I also need to switch to a new sim card for my prepaid fido account.

Can I get some help for this, please?

Hey there @DChan

 

Of course you can :). Simply reach out to us to one of these channels to get started.

 

Alternatively, we can send you a PM here if you prefer.



I'm a Participant Level 2

Yes, please send me a PM for this.  Thanks!

Hey @DChan

 

I'll be sending a PM your way!

 

Talk to you soon! Smiley



I'm a Participant Level 1

I've run into the same issue trying to switch to a new SIM card on a prepaid account.  Not only is the option to do so not available on the site, but the "Live Chat" agents refuse to assist prepaid customers, and there is no email support... seems like an accessibility issue.

Hey @Sharkfist!

 

The SIM card can be swapped by calling in to customer care or reaching out via Social Media. We'll help you out right here though, I'll send you a PM asap! Smiley 

 

See you there! 



I'm a Participant Level 1

I have the same problem, I cant find the option to update my sim card. 

Hey @CharRun,

 

Welcome to the Community Smiley

I'll send you a PM so we can help you activate it.

Talk to you soon!



I'm a Participant Level 1

I need to activated the new sim card for my parent's prepaid account, any help here?

Hey,

 

Welcome to the Community, @suen999! Smiley

 

Of course, we can help get that activated for you! I'll send you a PM in a few moments.

 

In the future, you can also contact us through those channels for any account related questions Smiley

 

 



I'm a Participant Level 2

Hi there,

 

I need to update my SIM card but as a pre-paid customer the option is (still) missing on the My Account page (see dozens of other topics with similar complains). Could a rep./mod help with this please?

 

Thanks.

Hey Foshizzle!

 

I moved your post to this thread since it's about the same subject. 

 

We'll send you a PM soon. 



I'm a Participant Level 1

Hello I'm having the same issue and would love some help. Please PM me

Hey @kevinxdliu, you'll receive a PM soon! 



I'm a Participant Level 1

I need the same thing and the fido chat is closed at 9 pm