New sim card (prepaid)

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New sim card (prepaid)

Hello,

 

I am already a customer of Fido as I have an active prepaid sim card. My old phone is broken and I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan.

 

I went to a Fido Store to buy a new sim card because the previous one is too big.

The seller told me they could not activate it in store and asked me to go online after I bought the new multi-sized sim card.

 

Unfortunatly, I could not find the option to activate a new sim card.

 

How do I activate my new sim card while keeping everything the same?

 

Thanks,

-Tran

 

 

Accepted Solution

Re: New sim card (prepaid)

Hey @mclubine

 

I actually wanted to add a little clarification to @Cawtau's post about this. The accepted solution is also being updated. 

 

Processing SIM card changes for Prepaid accounts can now only be done in a Fido store with two pieces of ID. You can check out the closest stores near you right from here! Smiley 

 

I hope this helps.

 

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Re: New sim card (prepaid)

Hey @FidoUserTran

 

This particular option is not available through My Account at this time for our prepaid customers. I'll be glad to help you out with the SIM card change, I'll send you a PM and we can set up the change together. Smiley 



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I'm a Participant Level 2
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Re: New sim card (prepaid)

I'm having the same problem, my phone got run over by a car last night, and it was a replacement for a phone that just died a month ago - when I didn't have any problem registering a new SIM on my prepaid account.

 

This new phone I picked up today is the same model as the one I'm replacing, but when I put in the new 20 digit SIM, to register and activate the phone - it responds with "invalid SIM number". Arrr help its the weekend and I live an hour away from anyone I know, thanks so much!

 

WgB

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Re: New sim card (prepaid)

Hey @WgB

 

Did you receive a brand new SIM card with the replacement phone? If so I can activate it for you from here. Smiley

 

I'll send you a PM so we can check it out!

 

 



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I'm a Participant Level 2
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Re: New sim card (prepaid)

Hi! Yes, I did, and it is that number I am entering, but Fido is not recognizing it. I'm new on this forum so not certain where the PM is, will it pop up?

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Re: New sim card (prepaid)

Yes, please - I would love some help activating this asap, thanks so much!!

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Re: New sim card (prepaid)

Hey @WgB

 

If you click on your own username at the top right, you will see a few settings including an inbox with your private messages. 

 

I just sent you a PM. Smiley 



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Re: New sim card (prepaid)

Hi. I have a prepaid account and just bought a new sim card and am also unable to find a place to activate it
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Re: New sim card (prepaid)

Hi @Elemntry!

 

You just need to log into your account, select your phone number, and then select Update SIM Card >

 

Hope this helps! Smiley



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Re: New sim card (prepaid)

Thanks Maria, but there is no Update SIM Card option available for me to click
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