I am already a customer of Fido as I have an active prepaid sim card. My old phone is broken and I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan.
I went to a Fido Store to buy a new sim card because the previous one is too big.
The seller told me they could not activate it in store and asked me to go online after I bought the new multi-sized sim card.
Unfortunatly, I could not find the option to activate a new sim card.
How do I activate my new sim card while keeping everything the same?
Solved! Go to Solution.
Hello, This is going to sound crazy,but hear goes. I started and paid and received my prepaid sim card. I did acctivate and then the phone I had broke and got a refund and bought anoyher one online ( great price ). The phone took some time to arrive and with getting my refund and and had to wait some time for everything. In the meantime my Sim card went over the month due date. I can;t remember the phone number for my prepaid acct. I am trying to pay my prepaid and I can't access that acct. I do have my Sim card package and the card number on the back of the card package. Do I have to go to a fido store. This is too much. Can anyone help Thanks Debby
Welcome to the community!
Do you still have the actual SIM card? If you do, once you place the SIM card in the phone, it should be able to provide the phone number associated with the SIM. It would usually be found in the phone setting which provides information regarding the phone and SIM. If you are able to ascertain the phone number, you might be able to access your account that way.
If you aren't able to get the phone number, you would need to contact customer service. I'm not sure if they'll be able to search a phone number with just a SIM card number, though. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
I am already a customer of Fido as I have an active prepaid sim card. I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan. I went to a Fido Store to buy a new sim card because the previous one is too big. Unfortunatly, I could not find the option to activate a new sim card. How do I activate my new sim card while keeping everything the same?
Welcome to the community!
I don't believe the option is not available through My Account at this time for prepaid customers (see solution). You might consider sending a moderator (MOD beside their username) a PM. Once they verify some information, they'll be able to access your account and update it for your new SIM.
Hope this helps
I actually wanted to add a little clarification to @Cawtau's post about this. The accepted solution is also being updated.
Processing SIM card changes for Prepaid accounts can now only be done in a Fido store with two pieces of ID. You can check out the closest stores near you right from here!
I hope this helps.