I am already a customer of Fido as I have an active prepaid sim card. My old phone is broken and I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan.
I went to a Fido Store to buy a new sim card because the previous one is too big.
The seller told me they could not activate it in store and asked me to go online after I bought the new multi-sized sim card.
Unfortunatly, I could not find the option to activate a new sim card.
How do I activate my new sim card while keeping everything the same?
Solved! Go to Solution.
I actually wanted to add a little clarification to @Cawtau's post about this. The accepted solution is also being updated.
Processing SIM card changes for Prepaid accounts can now only be done in a Fido store with two pieces of ID. You can check out the closest stores near you right from here!
I hope this helps.
This particular option is not available through My Account at this time for our prepaid customers. I'll be glad to help you out with the SIM card change, I'll send you a PM and we can set up the change together.
I'm having the same problem, my phone got run over by a car last night, and it was a replacement for a phone that just died a month ago - when I didn't have any problem registering a new SIM on my prepaid account.
This new phone I picked up today is the same model as the one I'm replacing, but when I put in the new 20 digit SIM, to register and activate the phone - it responds with "invalid SIM number". Arrr help its the weekend and I live an hour away from anyone I know, thanks so much!
Hey @roligrant and welcome to the Community
You should be able to change your sim card online.
When you are in MY ACCOUNT, you should be able to see a section that says **CHANGE SIM CARD** next to ** CHANGE PHONE NUBMER **
You can't see that option at all?
Let me know.