Upgrade sim card on Prepaid

Upgrade sim card on Prepaid

Upgrade sim card on Prepaid

SOLVED
I'm a Participant Level 2

Upgrade sim card on Prepaid

I hope that someone can help me.  I need to change my sim card on a prepaid.  I see that it can be done online on a monthly plan but seems impossible on a prepaid plan.  Need to update my sim card because my new phone take a micro sim card.

 

I would really appreciate if anyone could help.

 

Thank you

Accepted Solution

Re: Upgrade sim card on Prepaid

Solved by I'm Qualified Level 1

Hi @Daniela688,

 

Welcome to the Fido community!

 

When it comes to pre-paid accounts SIM card changes will have to be done at a Fido store and you will also need two pieces of ID., this is to prevent fraudulent activities on the account.

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2 REPLIES 2
I'm Qualified Level 1

Hi @Daniela688,

 

Welcome to the Fido community!

 

When it comes to pre-paid accounts SIM card changes will have to be done at a Fido store and you will also need two pieces of ID., this is to prevent fraudulent activities on the account.

I'm a Participant Level 2

Thank you!