New sim card (prepaid)

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I'm a Participant Level 1 FidoUserTran
I'm a Participant Level 1

New sim card (prepaid)

Hello,

 

I am already a customer of Fido as I have an active prepaid sim card. My old phone is broken and I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan.

 

I went to a Fido Store to buy a new sim card because the previous one is too big.

The seller told me they could not activate it in store and asked me to go online after I bought the new multi-sized sim card.

 

Unfortunatly, I could not find the option to activate a new sim card.

 

How do I activate my new sim card while keeping everything the same?

 

Thanks,

-Tran

 

 

Accepted Solution

Re: New sim card (prepaid)

Hey @mclubine

 

I actually wanted to add a little clarification to @Cawtau's post about this. The accepted solution is also being updated. 

 

Processing SIM card changes for Prepaid accounts can now only be done in a Fido store with two pieces of ID. You can check out the closest stores near you right from here! Smiley 

 

I hope this helps.

 

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Moderator (inactive) FidoRachel
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Re: New sim card (prepaid)

Hey @kevinxdliu, you'll receive a PM soon! 



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I'm a Participant Level 1 Sharkfist
I'm a Participant Level 1

Re: New sim card (prepaid)

I've run into the same issue trying to switch to a new SIM card on a prepaid account.  Not only is the option to do so not available on the site, but the "Live Chat" agents refuse to assist prepaid customers, and there is no email support... seems like an accessibility issue.

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Moderator
Moderator

Re: New sim card (prepaid)

Hey @Sharkfist!

 

The SIM card can be swapped by calling in to customer care or reaching out via Social Media. We'll help you out right here though, I'll send you a PM asap! Smiley 

 

See you there! 



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I'm a Participant Level 2 DChan
I'm a Participant Level 2

Re: New sim card (prepaid)

Hi,

 

I also need to switch to a new sim card for my prepaid fido account.

Can I get some help for this, please?

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Moderator
Moderator

Re: New sim card (prepaid)

Hey there @DChan

 

Of course you can :). Simply reach out to us to one of these channels to get started.

 

Alternatively, we can send you a PM here if you prefer.



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I'm a Participant Level 2 DChan
I'm a Participant Level 2

Re: New sim card (prepaid)

Yes, please send me a PM for this.  Thanks!

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Moderator
Moderator

Re: New sim card (prepaid)

Hey @DChan

 

I'll be sending a PM your way!

 

Talk to you soon! Smiley



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I'm a Participant Level 1 mclubine
I'm a Participant Level 1

Re: New sim card (prepaid)

Hello,

I am already a customer of Fido as I have an active prepaid sim card.  I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan. I went to a Fido Store to buy a new sim card because the previous one is too big. Unfortunatly, I could not find the option to activate a new sim card. How do I activate my new sim card while keeping everything the same?

 

Thanks

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MVP
MVP

Re: New sim card (prepaid)

Hello Mclubine,

 

 Welcome to the community!

 

  I don't believe the option is not available through My Account at this time for prepaid customers (see solution). You might consider sending a moderator (MOD beside their username) a PM. Once they verify some information, they'll be able to access your account and update it for your new SIM.

 

Hope this helps :Smiley:

 

Cheers



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Moderator
Solution

Re: New sim card (prepaid)

Hey @mclubine

 

I actually wanted to add a little clarification to @Cawtau's post about this. The accepted solution is also being updated. 

 

Processing SIM card changes for Prepaid accounts can now only be done in a Fido store with two pieces of ID. You can check out the closest stores near you right from here! Smiley 

 

I hope this helps.

 



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I'm a Participant Level 1 joojoo
I'm a Participant Level 1

Re: New sim card (prepaid)

Hi,

 

I have the same problem with switching sim card with a prepaid account. Please PM me.

 

Thanks,

  1. Adrian
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Moderator

Re: New sim card (prepaid)

Hey joojoo!

 

As much as we would love to help you with this, as stated above, SIM card changes for Prepaid accounts can now only be done in a Fido store.

 

You will need to head into a store with photo ID to request a SIM card change. 



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