NEW PHONE SHIPPED TO THE WRONG ADDRESS

NEW PHONE SHIPPED TO THE WRONG ADDRESS

NEW PHONE SHIPPED TO THE WRONG ADDRESS

schouk1
I'm a Participant Level 1

NEW PHONE SHIPPED TO THE WRONG ADDRESS

I am customer in Fido since 2010. I upgraded my IPhone on 14th of June 2021, and the phone was delivered on 16th June 2021 to my billing address instead of the shipping address I provided while completing the upgrade process online. A confusion happened between the billing address and delivery address. The iphone has been send to my former address instead of my new address. While contacting Fido through chat service, no help was provided on how to fix the issue. I am really upset by the customer service provided to a loyal customer who bought an IPhone and received nothing. The big mistake is related to the address: how you deliver the IPhone to the billing address instead of the shipping one provided during the online application process and then you offer no solution.

2 REPLIES 2
FidoValerie
Moderator

Hey @schouk1 !

 

Welcome to the Community. Smiley

 

I'm sorry to learn that your iPhone was delivered to the wrong address. 
Has the order now been cancelled or returned to us, or was it accepted by someone at the location it was sent to? 

 

Let us know!



khouya
I'm Helpful Level 3

Hi Smiley 

you can call the shipping carrier to return package to sender with proof of identity.

Have a nice day Smiley