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Email address is wrong

dlaurelb1965
I'm a Participant Level 2
I'm a Participant Level 2

I placed an order to upgrade to an s22 yesterday and when I submitted it I noticed the email was wrong I had to change it a few months ago after getting locked out of my old one. I have changed it onfido.ca but the old one keeps popping up. How do I get y confirmation email and any others

2 REPLIES 2

dlaurelb1965
I'm a Participant Level 2
I'm a Participant Level 2

Thank you fido rep wa helpful

 

khouya
I'm Qualified Level 1
I'm Qualified Level 1

Hi @dlaurelb1965 

To make an modification to your order (email address)  i suggest you to chat with a Fido rep at Fido.ca, just go at https://www.fido.ca/contact/mobile you will have a button "Need Help?", then type chat with an agent,  or contact Fido by phone, at (888) 481-3436, it's will be faster than waiting for a reply on the forum Smiley You can also find others way to contact fido at: 

https://www.fido.ca/contact/mobile

 

I hope this help Smiley

Have a nice day Smiley

 

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