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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Delivery address no alternate option

I am trying to upgrade to a new phone, and every time I get to the address step, I am met with a window that shows my billing adress without giving me an option to change it out for a different delivery address. One person suggested you make the orde...

owenmax by I'm a Participant Level 1
  • 340 Views
  • 1 replies
  • 0 likes

Resolved! Getting 502 error while trying to update my address

Hi,I recently ordered a phone through Fido.ca. When I received an email confirmation I see in the shipping address it doesn't say my Unit No., else it shows the complete address. So I tried to update my address from my Fido account so that the device...

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barshon88 by I'm a Participant Level 2
  • 1538 Views
  • 11 replies
  • 0 likes

my first bill

Hello All please help,I signed up with Fido $50+Tax plan on Dec 1 .I just see on the fido mobile app first bill which is $124.92 my bill still didn't available for download but i really shocked how come 124$ because i buy the sim online which is free...

Jalilk by I'm a Participant Level 1
  • 296 Views
  • 1 replies
  • 0 likes

Resolved! Vacation Suspension Service

Hi there,   I am currently overseas and won't be coming back until 3 months later. I tried to contact through the messenger, but no one is responding, wondering how do I suspend my account without calling the company directly?      

katieeleungg by I'm a Participant Level 1
  • 5402 Views
  • 3 replies
  • 0 likes

Resolved! Correction of payments

Hi, My name is Majid teedayenoor and my account number is: Account: *********** and phone number as 416 *** **** My contract started on 26th Dec 2018 for 24 month and ended on 26th Dec 2020. At the end of the contract, my device was paid off full but...

majidmlf by I'm a Participant Level 2
  • 466 Views
  • 1 replies
  • 0 likes