Late Payment charges?

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I'm a Participant Level 2 davidp2007
I'm a Participant Level 2

Late Payment charges?

I was trying to make a payment online, as it turns out 2 hours after my billing due date. It was supposed to be November 30 but it had slipped my mind. So I tried to make a payment on December 1 at 2 am. But to no avail. Both the online and phone service are experiencing technical difficulties. I have sent this question to customer service, but will they bill me for late charges if I am a day late? I think with any other bill I have had with other companies, there has always been a grace period. But I have never been late on my fido bill before, so  I wondered.

 

 

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Re: Late Payment charges?

If your payment is received before your billing cycle close date no late fee will apply.

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I'm a Participant Level 2 davidp2007
I'm a Participant Level 2

Re: Late Payment charges?

I was able to make a payment finally now. No apparent late charges, but has anyone seen them add late charges onto the next bill if you're only 2-3 hours late on paying your bill? I know it sounds like a silly question, but as I said, this is the first time I have been even remotely late on paying my fido bill.

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Community Specialist
Community Specialist
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Re: Late Payment charges?

If your payment is received before your billing cycle close date no late fee will apply.



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I'm a Participant Level 1 gh_sara
I'm a Participant Level 1

Re: Late Payment charges?

hi

i pay with ontime on 24 dec 2014 via TD online account but and in my  fido shows my last payment is 24.dec and my payment due date is 24.dec. but today i recived the bill that shows it is late payment and charge me previous payment plus new payment and late payment chareges.

please help to solve this matter.

Best Regards

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Former Moderator FidoManuel
Former Moderator

Re: Late Payment charges?

Hey there!

 

There's a delay when you make a payment through your bank account. 

Bank don't usually treat the payments on the same day, that's why you must pay a few days in advance (I'll suggest 5 business days) to make sure we receive the payment before your due date. 

 

If you want to make sure your payment reach us instantly, I'll suggest to make a credit card payment. 

In that case we receive the funds instantly, and your balance is impacted right away Smiley

 

Let me know if you have any other question!

 

 

 



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I'm a Participant Level 2 CindyC
I'm a Participant Level 2

Re: Late Payment charges?

From what I can see Fido is the WORST for late payment charges.  I pay the bill on the due date, or even the day before but they still charge me late fees every month (this month $0.66).  I think it is a very pathetic approach they are taking, but they are making the delay time for your bank or theirs to process the payment your responsibility.  That means if I don't want a late fee I have to pay 3-4 days early to allow for processing time.  I pay all my bills the smae way (ON the due date), Fido is the ONLY one that charges late fees for doing so.  I think it will cost them my business.

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Former Moderator FidoManuel
Former Moderator

Re: Late Payment charges?

Good morning @CindyC!

 

I'll suggest you contact your bank to talk about treatment delay. We expect the payment to reach us before the due date. 

If you pay a day before, but your bank takes 2-7 days to process it, it will be considered as a late payment. 

Let me know if you have any question!

 

 



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I'm a Participant Level 2 CindyC
I'm a Participant Level 2

Re: Late Payment charges?

the latest bill sent out by Fido was sent ON the due date of the previous bill.  So if the payment arrive ON the due date, it may still have been too late to be registered as received.  The bottom line is, Fido is the only utility taht uses this practise of billing ON the due date.  Thus Fido is also the ONLY one issuing late payment fees under these circumstances.  It clearly seems like a cheesy way for Fido to nickel and dime it's customers for extra money.  Not a truly good way to treat your customers.

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Moderator
Moderator

Re: Late Payment charges?

Thanks for your feedback @CindyC 

 

We expect to receive the payment before or on the due date which is generally a common practice in the industry. You almost have a full month to make your payment , your due date is normally 2 to 4 days before the end of your billing cycle which is very reasonable. We don't get notified when you make your payment through your banking account, we only get notified once we receive the payment. It wouldn't be possible for us to track your payments until we receive them. This means that if you made your payment 4 days before we received it, there's no way for us to know that it was done before the due date. 

 

On your end, you have to make sure that we'll receive the payment on the date expected, it's the same process for a payment that's made in store or any payment that has a delay. 

 

Also, you shouldn't receive a new bill until your biling cycle has ended. This means that unless there was a billing delay for which we would have extended the due date, you're not supposed to receive the bill on the date that the previous balance is due. 

 

Hope this clarifies it. 



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Fido Employee FidoLoren
Fido Employee

Re: Late Payment charges?

Hello @CindyC,

 

I understand how you may feel about this. Your feedback is always appreciated!

 

I'm not sure if you are up for it but Fido offers a convenient option to pay on a pre-authorized basis. You'll never have to worry about payment processing delays or forgetting to make payments (it can happens to the best of us sometimes). Payments will be automatically processed in advance of the due date (14 days after your bill cycle close date to be exact). Just set it and forget it Smiley

 

Click here for details on how to set this up.



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