Good morning @CindyC!
I'll suggest you contact your bank to talk about treatment delay. We expect the payment to reach us before the due date.
If you pay a day before, but your bank takes 2-7 days to process it, it will be considered as a late payment.
Let me know if you have any question!
Hello @CindyC,
I understand how you may feel about this. Your feedback is always appreciated!
I'm not sure if you are up for it but Fido offers a convenient option to pay on a pre-authorized basis. You'll never have to worry about payment processing delays or forgetting to make payments (it can happens to the best of us sometimes). Payments will be automatically processed in advance of the due date (14 days after your bill cycle close date to be exact). Just set it and forget it 
Click here for details on how to set this up.
Hey @Hany_sams and thanks for reaching out.
The business days are not considered for that situation.
You simply need to make sure that the payment is done before the due date showing up on your bill.
Hope this helps
Equifax says: “Pay all of your bills on time. Paying late, or having your account sent to a collection agency has a negative impact on your credit score.”
TransUnion says: “A good record of on-time payments will help boost your credit score.” Taken from this article here.
While late payments can affect your credit score and if this is a one time thing and not a reccuring issue I would not worry too much about it.
Yes it will, the payment due date for June 19th is for your May invoice and you missed that payment.
Thanks for your feedback @CindyC
We expect to receive the payment before or on the due date which is generally a common practice in the industry. You almost have a full month to make your payment , your due date is normally 2 to 4 days before the end of your billing cycle which is very reasonable. We don't get notified when you make your payment through your banking account, we only get notified once we receive the payment. It wouldn't be possible for us to track your payments until we receive them. This means that if you made your payment 4 days before we received it, there's no way for us to know that it was done before the due date.
On your end, you have to make sure that we'll receive the payment on the date expected, it's the same process for a payment that's made in store or any payment that has a delay.
Also, you shouldn't receive a new bill until your biling cycle has ended. This means that unless there was a billing delay for which we would have extended the due date, you're not supposed to receive the bill on the date that the previous balance is due.
Hope this clarifies it.
Hey @artemeties!
Welcome to the Community!
Your due date is based on your billing cycle which is tied into the date the service was activated. Each payment method has their own treatment delays.
To avoid the late payments it may be best to try one of our payment methods. You can check them out here.
Hello Joworden,
Welcome to the community!
Interest on past-due monies is not compounded daily, it's compounded monthly.
If we do not receive payment of an amount due on your account by the specified required payment date, it will be subject to a late payment charge of 2% per month. This late payment charge will accrue on a daily basis and will be calculated and compounded monthly on the outstanding amount (26.82% per year) from the date of the first bill on which it appears until the date we receive that amount in full. ~ taken from Terms & Conditions.
Hope this helps
Cheers
Hey @Joworden!
The late payment fee is applicable as soon as you're late and is equivalent to 2% of the past due amount. An additional charge is applicable for each day the payment is late. That additional charge is calculated on a daily basis.
Hope that helps!
