I have to say that for the most part I have been a happy customer at Fido. This past December (2017) things just fell apart and I have lost faith. I am precariously close to just getting off the network all together.... Which is something I have only done with one other service provider in over 20years of having cellular service. I am likely, to a fault, a person that is a loyal customer to my own detriment.
One service I wish I could employ with Fido is that I tell them I need a call from them. I guess that may be the solution for me. I spent 4 attempts on hold for no less than 45min each time on 4 different days. Then when I start to look for an email address to where I can directly voice my issues... I have come to this location. I am not enjoying making my issue a public one... as I would respect a company to deal with an issue when eyes are not focussed in their direction by others. Just dealing with a customer one on one is where I feel you get to know that overall quality of service from a company. But here I am.
Over the last few months I have had service issues that culminated in Fido doing some sort or line reset... that seemed to fix the problem. Then in December the problems started happening again... though I had no idea I wasn't receiving messages again. I wanted to delete a couple services, which I need to talk to someone to do. And when I was informed of the 10gig plan I wanted to get that on my main line. That was when I realized I couldn't get through the support number. Sadly I am not often with enough time to do an online plea or live chat. So I make my calls that may require some time on hold while I am driving with work. That was when I did my hours on hold.
This is my last outcry for support. I would really appreciate a call back ASAP. I need to know I am going to be heard and some form of support is on it's way. Looking forward to some working resolution.
Welcome to the Community
We're very sorry to learn your most recent experience with us was not a positive one and did not meet your expectations.
We'll be happy to look into your account and see how we can help with that. I'll be sending you a PM shortly so we can get that started.
Talk to you soon!