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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
My Account is Cancelled by FIDO
Hello there, i activated my new fido account and sim card on 2 march 2021 at night and my account was cancelled on 3 march 2021 i morning. I do not what happened and why that happened. I tried calling the customer care agent they gave a number to ca...
Resolved! Phone deal after the fact
I received a text message on my phone informing me of a great deal on new phone purchases. I had just bought a new phone, through Fido and it was dropped off the very same day as the text message. I spoke with Amna a rep from Fido to ask if I could s...
Unable to log in & port my number
I'm a new customer to fido. I recieved my phone yesterday (after having a virtual chat with someone who said it would take 4+weeks to be sent???) and I wanted to port my old number from Rogers over. After looking at old posts about how to do this,...
Resolved! from 3g to 4g
How do I convert my 3g sim to 4g. I've been trying to do it online but I can't seem to find a way.
Thank you Note for Ernesto in TO
I wish to thank Ernesto in Toronto today who answered my call and request for a phone block after my phone was stolen. Ernesto was compassionate and understanding. He assisted me in using the phone locator app Find my Phone and waited online while I ...
