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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23671 Views
  • 0 replies
  • 8 likes

Resolved! Charged for plan in advance

WHen I decide to get Fido and applied by phone,then I have received simcard on March 11th and not been used yet but on the 16th, 5 days later before I have putting in the sim on my phone, I have been charged for full month fee of $50 dollars. I was t...

AL7789272239 by I'm a participant level 2
  • 1405 Views
  • 3 replies
  • 0 likes

Order fell into the crack

I've placed an order with fido to add a line and device on Mar 7th, 2021. The sales representative told me I could expect to receive the order on March 10th. That did not happen. It's ok, as I understand there might be some delay.  I called fido back...

yourkeeper by I'm a participant level 1
  • 494 Views
  • 1 replies
  • 0 likes

Government CRB Delayed

<span;>I am a victim of covid and have not been able to work since March of 2020. I was on the CERB program but that ran out around September 2020. Financial hardship kicked in so I had to go on welfare temporarily and did not get enough money to pay...

Sadman58 by I'm a participant level 2
  • 1311 Views
  • 4 replies
  • 0 likes

Is there no loyalty?

I have been a customer with Fido for almost 15 years. Due to this I have been considered a loyalty customer and believed to be treated very well by the company until this point. Considering the hard times were all facing during this pandemic, I expec...

Jess6050 by I'm a participant level 1
  • 539 Views
  • 1 replies
  • 0 likes

I tried port in my old number to Fido, but lost it

I tried porting my old phone number from freedom. Freedom sent me port out sms , i replied Yes to it . I don't know what happened on Fido side , now freedom mobile says phone number is already ported out to fido . But it's been like five days but i s...

Ram0s by I'm a participant level 2
  • 2455 Views
  • 5 replies
  • 0 likes