yes, like other people in https://forums.fido.ca/t5/General-Support/Unable-to-update-credit-card-Prepaid/td-p/109627, I tried everything: cookies, cache, different browsers, Incognito, nothing would work.
I have had the same issue since I joined Fido in 2016. I have also issues when refilling on the website.
I have contacted already you and updated my credit card.
However I wish I was able to do it myself online, instead of having to call every time, since 2016.
If Fido could invest on fixing the bug(s) on the website, it would be great!
After I update Credit Card information, your website keeps saying "Oops, this isn't working" but there is no solution provided. It says only one card can be registered to the account, but all I'm trying to do is update the expiry date.
The Credit Card is expired on file, and I need to update the info ASAP. Please let me know how to update it properly.
Hey there @T2018
Welcome to the community
Please note that it takes 2 business days for the payment method change to be updated when done online. When you access your Fido.ca profile, you can choose to "Change Payment Method" under Billing & Payments. You would then be able to choose the new method and enter the necessary information before clicking on "Update".
We're also available to assist you with the process if you keep getting that error message. You can reach out to us at these channels or we can send you a PM here is you wish.
Thanks for your reply. It's not the business days that are the issue, it's that when I update all the info and then press UPDATE button on your site, the error message says "This is not working". So I am sure it's not even registering with your system.
I am using Google Chrome as browser, if that helps.
Welcome to the Community
You can easily update your credit card's information through My Account on Fido.ca, simply follow these steps:
- Log in on your online account on Fido.ca
- Click on Billing and Payments
- Select Change under Payment Method, Pre-Authorized Chequing and update the info
Hope this helps
Attempting a one-time refill with my registered Credit Card. But the date has expired. Pressed "update card" and entered new date and CCV number. But it wasn't accepted (error was "Please enter a valid security code")
So I tried re-entering the same 16-digit credit card number. Error is "Oops! that doesn't seem to be working. Only one card can be registered per account ..."
Please don't tell me to use a different browser: same problems exist on both Firefox (latest version 69.0.2) and Microsoft Edge.
I remember I had the same or similar problem several years ago when I last had to update my card. This is not acceptable!
No, let's not. I have spent far too much time faffing about with this trivial issue. As I mentioned, I have no intention of wasting any more time on it since Fido seems congenitally unable to fix anything
The site won't let me update the expiration date of my card either, it keeps failing. This is 100% an issue with your website because it simply doesn't post a request when I press the button. I suggest you contact the web development team to get this fixed. In the meantime I'd like some help to update my payment options, or I'll choose to stop using Fido.