How do I email Fido (what is the support email address)?

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I'm a Participant Level 3 johnv69
I'm a Participant Level 3

How do I email Fido (what is the support email address)?

Hi,

I am looking to email Fido Support, but have not found the email address on their website.  Anyone know the

Fido support email address?

 

Thanks.

 

 

***Edited to add labels***

Accepted Solution

Re: How do I email Fido (what is the support email address)?

Hi @johnv69 

We do not offer email servicing but you can contact us through Private Message on Facebook or Twitter

 

If you think another member of the Community can help, don't hesitate to post your question on the forum as well!

Cheers Smiley

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I'm a Contributor Level 1 NoWifi
I'm a Contributor Level 1

Re: How do I email Fido (what is the support email address)?

Indeed, with on hold times exceeding one hour Fido ought to be offering time efficient email support. Obviously Fido did in the past as we see when clicking on the Fido contact link and email is offered as an option.

 

But of course no email address provided. And the link is still there after you presumably flagged it.

 

Bring back email support!

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I'm a Participant Level 2 JSeb
I'm a Participant Level 2

Re: How do I email Fido (what is the support email address)?

I agree that Fido *should* be offering email support!

 

I don't have Facebook nor Twitter accounts, and I don't see why I should get any of those just to be able to contact my mobile provider for support.  Please note that I also tried live Chat from my Windows desktop and it did not work either.

 

So right now, I'm not very pleased with the level of support provided by Fido!

 

Regards,

 

JSeb.

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Moderator
Moderator

Re: How do I email Fido (what is the support email address)?

Hey @JSeb

 

Thank you for taking the time and sharing this with us. I understand where you're coming from and you are correct that you shouldn't have to open new accounts just to get in touch with us.

 

That being said, we no longer offer email servicing. Are you getting an error message when you try to connect to the live chat? Have you tried deleting the cookies and clearing the cache of your browser? You'll also need to be logged into My Account to get connected through live chat. 

 

Last but definitely not least, you can also always rely on the peer-to-peer support and your friendly Community moderators for help right from here! Very_Happy 



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I'm a Participant Level 1 samuri
I'm a Participant Level 1

Re: How do I email Fido (what is the support email address)?

 
 
My cost per line is averaging $150 per cycle. The cost was promised to be $75. I'm being billed for data top up after phoning in and cancelling this added cost. Device protection is being billed to my account even after I've been informed I'm no longer eligible for this service. Long distance charges when I have unlimited plans for both phone lines. 
My phone bill should not be higher then my rent. This is absolute robbery. I've been beat up and mugged by my phone company. 
Fido has actually ruined Christmas holidays for me and my family. 
I will not pay this ginormous bill and I will sign up with a phone company who who values on saving thier customers money. I shouldn't have to scrutinize my bill every month because of a unhonest phone company. I don't have time for this b.s. thanks for ripping me off Fido. Happy holidays my **bleep**.
 
 
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Re: How do I email Fido (what is the support email address)?

Hello @samuri and welcome to the Community. 


I'm sorry to learn that you had that experience, giving good customer service is important for us.

 

We would be happy to go over your account to see what's going on. For future reference, you can talk to a representative through our other channels here.

 

I'm sending you a PM to get this looked into. Talk to you soon Smiley

 

 



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