Freeze Fido account online

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Freeze Fido account online

Is it possible to freeze my account online while I'm away and stuck in another country

Accepted Solution

Re: Freeze Fido account online

Hello abbassalahi,

 

Welcome to the community!

 

  What you're looking for is a temporary suspension. Fido does offer a temporary suspension of 2 to 12 months for a reduced monthly rate of $7 per month. However, the suspension is only available on accounts without an agreement (see here). You should also note that the suspension can only be applied after your current billing cycle has ended.

 

  If you're eligible for the temporary suspension, you would need to contact customer service to have it set up. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account.

 

Hope this helps 😀

 

Cheers

 

View solution in context
Flag this to a Moderator
Message 1 of 2
200 Views
Highlighted
Senior MVP Senior MVP
Senior MVP
Solution

Re: Freeze Fido account online

Hello abbassalahi,

 

Welcome to the community!

 

  What you're looking for is a temporary suspension. Fido does offer a temporary suspension of 2 to 12 months for a reduced monthly rate of $7 per month. However, the suspension is only available on accounts without an agreement (see here). You should also note that the suspension can only be applied after your current billing cycle has ended.

 

  If you're eligible for the temporary suspension, you would need to contact customer service to have it set up. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account.

 

Hope this helps 😀

 

Cheers

 


Flag this to a Moderator
Message 2 of 2
197 Views