Welcome to the community!
What you are looking to do is called a temporary suspension. You will need to contact customer service to have the line temporarily suspended.
A few things to note:
The suspension will be automatically be removed after the set amount of time you had it suspended for. If you would like to have the suspension removed earlier then you will need to contact customer service to have it removed.
Fido has many different ways to contact them you can find all the different ways here.
I'm also currently travelling, but was charged right after one month of suspension without a heads-up. If the suspensions are usually a minimum of 2 months, how was it possible for mine to be different?
Will I be able to get a refund on what was unjustly charged?
Pardon my language, but I'm just a little upset at how suspensions are handled by Fido, in oppose to Disney+, Netflix, etc.
Welcome to the Community!
We understand it's never a pleasant experience to have unwanted charges. That said, it's important to note that the minimum of two months criteria is no longer applicable. Customers can suspend their services for up to 12 months, starting on their ongoing billing cycle's last day.
How long had you requested the suspension for?
What were you advised about it by the rep?