Freeze my Fido account!

[Capricorn1974]

Hello

I am planning for long trip outside Canada and I am not going to use my number, is there any way I can but my Fido account on hold, or freeze my membership/ payments for few months until I comeback ?

[YazminGr]

I am already outside the country, is it possible for another person to pause my phone or is it possible to do it through my fido account?

[KAPABLE-K]

Hello @YazminGr,

If that person is not authorized on the account they would not be able to make any changes, currently, only customer service agents can process a Temporary Suspension and you can still contact them even from outside of the country through any of the available methods here.

[KAPABLE-K · Accepted solution]

Hello @Capricorn1974,

Welcome to the community!

What you are looking to do is called a temporary suspension. You will need to contact customer service to have the line temporarily suspended.

A few things to note:

1. You need to have been with Fido for a minimum of one month and must not be in a contract.
2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
3. You can temporarily suspend the account for a minimum of 2 months up to a maximum of 12 months within a 12 months period.
4. You will have to pay for it up-front unless you have a pre-authorized payment setup.
5. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

The suspension will be automatically be removed after the set amount of time you had it suspended for. If you would like to have the suspension removed earlier then you will need to contact customer service to have it removed.

Fido has many different ways to contact them you can find all the different ways here. 

[Khammy]

I'm also currently travelling, but was charged right after one month of suspension without a heads-up. If the suspensions are usually a minimum of 2 months, how was it possible for mine to be different?

Will I be able to get a refund on what was unjustly charged?

Pardon my language, but I'm just a little upset at how suspensions are handled by Fido, in oppose to Disney+, Netflix, etc.

[FidoSaira]

Hey @Khammy,

Welcome to the Community!

We understand it's never a pleasant experience to have unwanted charges. That said, it's important to note that the minimum of two months criteria is no longer applicable. Customers can suspend their services for up to 12 months, starting on their ongoing billing cycle's last day.

How long had you requested the suspension for? 

What were you advised about it by the rep?