Pausing my account online

[noerart]

Hi is there any way to pause my account online. I read somewhere that it needs to be done by a representative however I do not want to call as I am not longer in the country. Is there any way to get to a representative online, I looked around and could not find anything...

Thanks

[Cawtau · Accepted solution]

Hello Noerart,

  Welcome to the community!

  Unfortunately, a temporary suspension can only be applied by customer service. I understand you are outside of Canada. You would need to contact customer service for assistance. They do have some other methods of contacting them as outlined on their contact page.

Hope this helps 😀

Cheers