What are those verification codes for? I think someone was trying to access my account since I have never requested those codes. I just received a SMS from 650-6 with 4 digit code which were called "Your fido verification code".
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I have just received a Fido code from 6508, cause unknown, December 23, 2019.
Could log into my account online, have changed my password.
Wish you had a little better security about user personal identification. Might seem not-that-difficult to impersonate a user and make a service change or number transfer calling into your service desk.
Message received from 650-8:
Thanks for the head's up on this. We're looking into it and will update everyone once we have more news.
Message received from 650-6:
In terms of the codes coming from 650-6 which originally started this thread back in October, some customers were receiving those verification codes due to a glitch. We have received confirmation that a fix has been implemented to block those unrequested verification codes.
Welcome to the community and Happy Holidays!
The messages from 650-8, did they provide a Fido code? The messages from that short code are usually to provide a code to verify the My Account app. Since users enter their phone number to request the verification codes, it's possible that other customers have incorrectly entered their own phone numbers.
Hope this helps 😀
Concerning messages from 650-6 and 650-8, there is no potential risk as these codes are sent only to your phone number directly and cannot be used anywhere else outside your device. Your account access is secure.
With that said, our dev team is working on implementing a correction to this situation.
Add me to the list! I also received a verification code from 650-6 today at 13:22.
Seems pretty wide-spread! I'm looking forward to being (hopefully) reassured by Fido support that this is not a big deal... My account/app access is fine and nothing appears to be out of place.
Everyone affected might want to change their passwords just in case.
Is it spam? Is someone attempting to gain access to my account?
Why are verification codes sent ?
What should I be looking out for?
I deleted the text immediately both times. The first instance I phoned support and they told me this was the 5th call like this they had had that evening. I set up a pin for an extra layer of security. I have also changed my password. Rather disconcerting that security is so lax.
Yesterday I too did receive a 650-6 Fido Verification code, even though I never asked for it.
Here are some observations:
• I am able to log into my Fido account via web browser.
• I was NOT able to launch my Fido MyAccount phone app yesterday. It was permanently stuck on the loading screen it would just spin forever.
• 8 HRS later… I did nothing and now I am now able to launch my Fido MyAccount phone app. No more loading/spinning.
@Fido Moderators and Staff
It looks like a lot of people within the past 24 HRS were posting similar symptoms.
Is 650-6 SMS Fido Verification code for real?
Can anyone at Fido provide some information on what happened?
Any feedback or precautions would be appreciated.