Fido verification code from 650-6

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Fido verification code from 650-6

What are those verification codes for? I think someone was trying to access my account since I have never requested those codes. I just received a SMS from 650-6 with 4 digit code which were called "Your fido verification code".

 

Thanks.

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Re: Fido verification code from 650-6

Hello @tpirie

 

Concerning messages from 650-6 and 650-8, there is no potential risk as these codes are sent only to your phone number directly and cannot be used anywhere else outside your device. Your account access is secure. 

 

With that said, our dev team is working on implementing a correction to this situation. Smiley 

 

 

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Message 1 of 34
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I'm a Participant Level 1
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Re: Fido verification code from 650-6

I also received a text message saying ''Your Fido Verification code is: ****'' from 6506 at 12:40 PM today

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Message 21 of 34
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Re: Fido verification code from 650-6

Yesterday I too did receive a 650-6 Fido Verification code, even though I never asked for it.

 

Here are some observations:

• I am able to log into my Fido account via web browser.
• I was NOT able to launch my Fido MyAccount phone app yesterday. It was permanently stuck on the loading screen it would just spin forever.
• 8 HRS later… I did nothing and now I am now able to launch my Fido MyAccount phone app. No more loading/spinning.


@Fido Moderators and Staff

It looks like a lot of people within the past 24 HRS were posting similar symptoms.

Is 650-6 SMS Fido Verification code for real?

Can anyone at Fido provide some information on what happened?

 

Any feedback or precautions would be appreciated.

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Message 22 of 34
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Re: Fido verification code from 650-6

Add me to the list! I also received a verification code from 650-6 today at 13:22.

 

Seems pretty wide-spread! I'm looking forward to being (hopefully) reassured by Fido support that this is not a big deal... My account/app access is fine and nothing appears to be out of place. 

 

Everyone affected might want to change their passwords just in case.

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Re: Fido verification code from 650-6

Hi everyone, 

 

Rest assured your account access is fully secure and our teams are looking into it. When we have more information, we will be sure to share it. 

 

Thank you. 

 

 



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I'm a Participant Level 3
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Re: Fido verification code from 650-6

Just received a Fido verification code text from 5606

Fido getting hacked? 

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Message 25 of 34
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Re: Fido verification code from 650-6

Hi, I just received a verification code from 650-6. Is this a scam? Because I never asked for a code from Fido 

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Message 26 of 34
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Re: Fido verification code from 650-6

Hi everyone,

 

As mentioned before, your account access is secure. Some customers were receiving verification codes from 650-6 due to a glitch, we have received confirmation that a fix has been implemented to block un-requested verification codes.

 

Thank you!



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Re: Fido verification code from 650-6

I have just received a Fido code from 6508, cause unknown, December 23, 2019.

Could log into my account online, have changed my password.

Wish you had a little better security about user personal identification. Might seem not-that-difficult to impersonate a user and make a service change or number transfer calling into your service desk.

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Re: Fido verification code from 650-6

Hey @PaulD108!

 

Message received from 650-8: 
Thanks for the head's up on this. We're looking into it and will update everyone once we have more news.

 

Message received from 650-6: 

In terms of the codes coming from 650-6 which originally started this thread back in October, some customers were receiving those verification codes due to a glitch. We have received confirmation that a fix has been implemented to block those unrequested verification codes. 

 

 



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Message 29 of 34
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Re: Fido verification code from 650-6

I have now received 3 of these messages from 650-8. They were received on October 10, 2018, Feb 26, 2019, and December 23, 2019.

 

Is this spam?

 

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