Fido Winback

[PaulYYZ]

Hello,

I was fido customer fopr few years and i leftmid december 2020, next day i received an email stating someone with will call me back to discuss winback etc..... i did receive a call from winback team but everytime I picked up the call it kept hanging up. 

I tried contacting customer service and they were not helpful. When i try to contact winback number i can only leave a message, i cannot talk to anyone. 

Can someone help me here? I really appreciate your help.

Regards

[PaulYYZ]

I see we have you in PM, we will continue helping you there  

[andycheng19]

Hopefully mine gets resolved soon too, having the same problem :C

[PaulYYZ]

Hey,

Finally, i got a call back from winback team. I had to escalate this many times. When calling customer service they wouldn't help because there were no notes on my account and they had noway to escalate to winback team. When winback team called they told me they did try to call me few times, so i'm not sure where communication broke.

I would say go ahead and escalate.

Thanks

[FidoSaira]

Thank you for sharing your experience with us Paul.

@andycheng19, were you contacted by our win back team after all?

[PaulYYZ]

Hello @FidoClaudia 

Customer service didn't request call back for me, i spoke to an agent on chat they did request call back for me but i haven't heard anything back yet. 

Can send me PM please?

Thanks

[FidoClaudia · Accepted solution]

I see we have you in PM, we will continue helping you there  

[FidoClaudia]

Hey @PaulYYZ,

Welcome to our community!

I'm really sorry to learn that contacting customer service wasn't helpful. What we can do in this situation is request a call back from the right department to get in touch with you again.

Was that already done when you spoke to customer service? 

If not, let us know and we'll send you a PM here to assist you.