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Agent Must use "active listening to customer"

I'm a participant level 1
I'm a participant level 1

I had a very bad customer service with FIDO since First week of July 2023.


First , i was told that if i switch back to Fido even if i just paid lucky mobile for just a couple of days, lucky mobile will return unused money. I called lucky mobile to confirmed and the answer is NO.


Second, recently there was miscommunication and I ended up paying for the bill that I did not used.

When the client ask "is there ANYTHING i need to pay?  The customner service said "NO".  which i interpret  "I dont have to pay cancellation fee or billing fee" , that is the meaning of ANYTHING.

Then later on they told me i have to pay for billing fee!

Please customer service, use listening skills. I clearly empasize the word ANTHING during my call to fido, to make sure i dont need to pay any fee.



Hi there @akcire and welcome to the Community!


Sorry to read about your experience as that is not what we like to read about. If you have any unresolved situations, please reach us out through our available channels here and we'll be happy to look into them with you.


We hope to hear from you soon!