I had a very bad customer service with FIDO since First week of July 2023.
First , i was told that if i switch back to Fido even if i just paid lucky mobile for just a couple of days, lucky mobile will return unused money. I called lucky mobile to confirmed and the answer is NO.
Second, recently there was miscommunication and I ended up paying for the bill that I did not used.
When the client ask "is there ANYTHING i need to pay? The customner service said "NO". which i interpret "I dont have to pay cancellation fee or billing fee" , that is the meaning of ANYTHING.
Then later on they told me i have to pay for billing fee!
Please customer service, use listening skills. I clearly empasize the word ANTHING during my call to fido, to make sure i dont need to pay any fee.
