General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


I would like to cancel my mobile plan

I left Canada for my personal reason, and I tried to contact you through live chat to ask about the cancellation of my fido account, but it was not working. In addition, if the cancellation is processed, I'd like to know if I can get any refund for n...

Fido Billing Complaint

Good day: I am a long-time customer of Fido, I recently moved my mobile service on one of my two lines to another carrier. However, I am quite dissatisfied with the service provided thus far. I have spoken to the customer service team and escalated t...

a10khan1 by I'm a Participant Level 2
  • 2 replies

Account Suspension

Hi, I am traveling outside Canada for a couple months, and thus want to suspend my account temporarily. I tried to reach out to an agent through online chat, but never get response, and I am wondering if someone could PM me on how to get this done? T...

KatyZhao by I'm a Participant Level 2
  • 1 replies

Pay more money

Hi, I just realized that I accidentally pay more money for my bill. The problem is that I don't use this number anymore? Can I get my money back? Please let me know whatever way. Thanks in advance

ZhiyuWhite by I'm a Participant Level 1
  • 1 replies