Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Office of the President
Hello, I would like to know how I can get into contact with the Office of the President as soon as possible. I have made numerous contacts with customer service representatives and started using the live chat option so I could receive a transcript o...
Customer Service - Copy per Email
After the live-chat, I requested a copy of the chat per Email, yet did not receive anything.As I have read on the Community posts that the messages from the live-chat is recorded, I wish to have a copy of it. How can I request it?
Re: Fido account still suspended even after restarting my device
Hey @Egalang, Our Credit Operations Team can be reached by the following options: • dialing *732 • or calling them at 1-888-288-2106 • by clicking this link for Live Chat: https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat ...
Call drops or no voice constantly for over a year
one of the lines on the Fido plan which is samsung galaxy S8 , keep dropping the calls or the voice gets mute ( the phone conversation is not mote at all from both sides but no voice is heard) this has been happening over a year now and it is only f...
Resolved! Can WiFi calling be used with a non Fido device?
I am a former Fido customer and now with freedom. I was given a good deal by a Fido loyalty rep but I want to clarify if Fido WiFi calling can be used with a non-Fido device? I tried it earlier with a Fido network but it didn't let me register on the...
