Expensive bill question

[Venushetty]

I had signed a contract with on March 24 with a certain plan, and then after around 10 days the plan was changed by app , I don't know how that happened or trouble shooting, without a call confirmation, and now I am getting a bill of more than $500, also why no alert was given or a tap levied on the limit. The bill is very much expensive...and how to get a solution as also the next coming bill will be of same amount...

[Original_Lucy · Accepted solution]

Hello @Venushetty , sorry to hear you had unexpected charges on your phone bill, how unsettling that can be. You may want to contact Fido customer support as soon as possible so that you can get this resolved. Here is a link to contact Fido's billing and invoices support. All the best