Do not trust Fido Refer a Friend Program. will be denied

Do not trust Fido Refer a Friend Program. will be denied

Do not trust Fido Refer a Friend Program. will be denied

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Wangdawei1117
I'm a Participant Level 2

Do not trust Fido Refer a Friend Program. will be denied

Hi there,

 

Do not trust  Fido Refer a Friend Program. because they will find excuses to deny your request and not telling you.

 

I was referred by a friend in Nov 2020 and then I referred to another friend,  no one received the credit and any response from fido. so I contacted fido via online chat and their referral program support and was told those were denied because we put the wrong phone number when do referering. that is ridiculous! because we ported from public mobile so fido assigned us temporary phone numbers when activating fido and fido's agent in the mobile shop put those temporary numbers when applying, not us. so not our fault.  the truth is we did refer friends to fido, now fido denied it. I even received an email from Fido saying I successfully referred my friend and now Fido does not want to admit it? so my feeling is Fido attracted us to refer friends and ported from other telephone companies to fido and now would not apply the bonus. I will fill a consumer complaint to the consumer complaint department later.

 

So, everyone, just my opinion, doesn't trust this Fido Refer a Friend Program. because they would deny it and you will feel bad and it will make it as you cheat on your friends.

Accepted Solution

Re: Do not trust Fido Refer a Friend Program. will be denied

Solved by I'm a Participant Level 2 Wangdawei1117

Thanks, @FidoPhilippe  and everyone else, problem solved.

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8 REPLIES 8
Rsubnarain
I'm a Participant Level 1

I am currently going through the same situation. I referred a friend that was with Bell for 12 years. He finally listened to me, I also explained that we would each get 1 month free service if I refer him. He agreed, I went to the website punched in my code, went through the process of setting him up, they gave him a temporary phone # and we later ported his # through when he received the phone. Now 2 months later I haven't heard of seen anything from Fido so I reached out to customer service. They then took about 2 weeks "investigating" only to come back with some bogus excuse that I wasnt eligible because my friend was signed up as a referrer ? And I can't refer a referrer. I have no idea how that makes any sense I am absolutely livid. I have been with Fido for years and have never had issues with them at all but that referral support team just looks for ways to not reward a loyal fido customer that refers a friend. Therefore I will not be referring anyone else as this to me is just a scam to get people to have others sign up. Shame on you Fido.

Hi @Rsubnarain,

 

We'd like to take a closer look at this to see what happened. I am sending you a PM to get started. 

 

Talk soon. 



Wangdawei1117
I'm a Participant Level 2

Thanks, @FidoPhilippe  and everyone else, problem solved.

Jsam
I'm a Participant Level 1

Hi @Wangdawei1117, how was your problem resolved? Having the same issue right now.

Star77
I'm a Participant Level 2

Me too! Have contacted them twice, and get the same reply... "we are looking into this". It has been 6 months!!! not a happy customer... is Fido another scam artist?

FidoPierre
Moderator (inactive)

Hey @Wangdawei1117

 

I am sorry to see you had any kind of complications with this offer. To better be able to review the exact details with you, we'd need to access the account. You can usually contact us through any of the available options found on our Contact Page to reach out so we can review this with you. 

 

In this case though, I'll send you a PM from here so we can check it out together. 

 



Star77
I'm a Participant Level 2

I have had this exact response from Fido, and they still have not acted upon it. Have given all the details to or accounts from back in February... emailed them 3 times, and still " we are looking into " ..... think I will be taking this to socail media .. thought Fido was actually a half decent compqny!

FidoNick
Former Moderator

Hey @Star77!

 

We're sad to read you haven't gotten the referral credit yet, and our teams would love to look into it!

 

Can you please reach out to customer care? We have a new process in place for looking into these so it would need to be escalated via care.

 

Thanks!