I have had this exact response from Fido, and they still have not acted upon it. Have given all the details to or accounts from back in February... emailed them 3 times, and still " we are looking into " ..... think I will be taking this to socail me...
Me too! Have contacted them twice, and get the same reply... "we are looking into this". It has been 6 months!!! not a happy customer... is Fido another scam artist?