Did you missed or dropped your call from Winback Team???

Did you missed or dropped your call from Winback Team???

Did you missed or dropped your call from Winback Team???

shabeebrizvi
I'm a Contributor Level 2

Did you missed or dropped your call from Winback Team???

Wondering how many of you got to this post looking for a contact info as to reach out the Fido Winback Team??? I recieved a call from the team after 4-5 attempts were able to take the call but then call got dropped and since 3 weeks trying to reach the Team but the cycle repeats... Thanks to @FidoClaudia and @FidoNick for trying their best to get me in touch. Hope it works out for all of us! Will keep you all posted!

 

Please share you experience as well!

 

Thanks,

Shabs

21 REPLIES 21
shabeebrizvi
I'm a Contributor Level 2

UPDATE JAN 14, 2021


Issue resolved! Got my sim cards and with Winback offer ($45 for 25gb). Thanks Robia

shabeebrizvi
I'm a Contributor Level 2

UPDATE AS ON JAN 13, 2021

While my sin cards are on its way (via FedEx), finally i also received a call from Fido Winback Team (Ben - not his real name) called. But as in my case due to ecalation the account has already been activated so he was not sure what needs to be done! He said he will consult his supervisor and will get back to me.

 

I will be posing the status on daily basis till the issue gets sorted out till then stay tuned for further updates!!! CHEERS 

 

Best,

Shabeeb

shabeebrizvi
I'm a Contributor Level 2

UPDATE AS ON JAN 12, 2021

Today moring I recieved email as an confirmation for my account activation. Yet to receive my sim cards.

Will keep you all posted!!! Till then Chao!

 

Best,

Shabeeb

PaulYYZ
I'm a Participant Level 3

i have/had same issue, i received multiple call backs from winback team but calls kept getting hung up. Can i get this sorted out too please?

 

Thanks

FidoJulien
Moderator (inactive)

Hey @PaulYYZ

 

I'll send you a PM so we can take a look at this.

 

Talk to you soon! 



PaulYYZ
I'm a Participant Level 3

Hello Julien,

Provided all info you required.

 

THanks

shabeebrizvi
I'm a Contributor Level 2

@PaulYYZ follow my post do the same what I did unless you wanna play tag. 😂

PaulYYZ
I'm a Participant Level 3

I did try calling customer service but no help. Thanks @shabeebrizvi 

shabeebrizvi
I'm a Contributor Level 2

@PaulYYZ here is what I did and would suggest you the same:

 

  • Call Fido customer care +1 (888) 481-3436 
  • Press 1 (to become a new customer)
  • Press 3 ( to sign up)
  • Press 1 (activate monthly plan)
  • As the agent to connect you to a manager or a supervisor.

NOTE: The Agent themselves don't have much authority all they will assure you that you will receive a call within 24-48hrs and will sent an email internally to the winback team. So as for a Supervior to talk to and explain the concern to them.

 

BTW today i received the call from the Winback Team as well after escalating this. Good Luck

shabeebrizvi
I'm a Contributor Level 2

UPDATE AS ON JAN 11, 2021

Today after trying to reach out the winback team, i called again (i guess 7th or 8th time) to the fido customer care number (sales team) for a new connection and asked to connect to a senior supervisor or manager as this is not going anywhere since last 4 weeks... and finally the agent connected me to "ROBIA", she patiently heard my concern and immideatily reserved 3 numbers and honored the same plan that was offered to me and also assusured me to personally take my case as an example to present for the process improvement as it is clearly not Fido's way! THANKS ROBIA for hearing me BIG SHOUTOUT !!! 📢📢📢

 

Thursday i will ge receiving my sim cards! Will keep the comunity updated on this... Thanks once again for all your time and effort Robia!

 

 

Best,

Shabeeb

We are happy to learn that Shabeeb! 😊



shabeebrizvi
I'm a Contributor Level 2

Wondering if anyone even cares... 🤔🤔🤔

Hey @shaheedbrizvi

 

From your message, it seems that you missed their call. I'll send you a PM so we can take a look and see if we can request another call.

 

Talk to you soon!



shabeebrizvi
I'm a Contributor Level 2

@FidoJulien Technically YES, but it would call it as a miss call... as it rang once and by the time I take the call it was over with just a single ring. So no sure what to say!

shabeebrizvi
I'm a Contributor Level 2

@FidoStephen Could you please followup on this for me? Thanks

shabeebrizvi
I'm a Contributor Level 2

@FidoVanessa @FidoSaad Happy New Year! Just wanted to update on the status, today again i recieved a MISSED call from +1 (844) 277-6920. Still waiting...

Hey @shabeebrizvi!

 

Did you contact customer service about this? Winback would leave documentation in your account about the calls. 

 

We can also send you a PM. Let us know!



FidoVanessa
Moderator

Hey @shabeebrizvi!

 

We're really sorry about the situation and the calls dropping. We hope they can finally get in touch with you.

 

Let us know how it goes!



shabeebrizvi
I'm a Contributor Level 2

Let's see! No calls so far. I would suggest Fido should comeup with some better process for this. An online form with given offers Accept or Decline. NO CALLS  REQUIRED... SIMPLE

Thanks for your feedback @shabeebrizvi

 

Apologies for the extended delays in having this treated. We're busier than usual during the holiday period, but we'll definitely follow up up on the situation.