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Missed calls from winback team

priscilla_ty
I'm a Participant Level 2
I'm a Participant Level 2

I got an email from the winback team in February and they said they will call me for some good offers. I missed multiple calls from them because I was at work. And they didn't call anymore. I tried to use live chat to ask about the winback offer but the specialist said I have to wait for the call back. I waited for a month but I still haven't got any call from winback team again. Is there any ways that I can contact them?

2 REPLIES 2

KAPABLE-K
MVP MVP
MVP

Hello @priscilla_ty,

 

Unfortunately there is no way to get in contact with that team directly as they are an outbound calls only, you will have to wait for them to reach out to you again.



priscilla_ty
I'm a Participant Level 2
I'm a Participant Level 2

I contact customer service and they gave me a plan that's even worse than the plan when I was using them. It is so ridiculous. They said they will call me back but they never did. And what I can do is just wait for the call from winback team? I received the email in February. If this is the way that they want to get back their customer, I have nothing to say.