I put my email at the end of our live chat so that i can have a copy of my conversation with the agent.But until now,5 hours later,they haven't sent the transcript in my email.Any other way in which I can get a copy of the transcript?
Welcome to the community!
I'm sorry that you haven't gotten your chat transcript following the convo.
There are usually some delays before you get them by email.
Did you since then receive it?