I tried couple times already. It never works!
It shows the almost blank page with the following info:
To avoid accidental ending of your chat session, please do not refresh this browser window.
If you are using a mobile device, please note that your session may disconnect if you receive a call, if your device goes into sleep mode or if you are browsing on a different page during your chat session.
Solved! Go to Solution.
I need to see my new cable internet service under my same userid. Right now it only shows my existing Mobile service.
I called on June 4 and waited on the phone for more than 30 mins. They told me it should be resolved.
It has been 3 days now I still can't see my first internet bill in myFido account.
Hey @alaflyca8 ,
Welcome to the Community
For the Live Chat , you get this message until you get connected to a representative. The delays could have been a little longer which is why that page was displayed. Other than this message, did you get any other error message ?
Regarding My Account, you should be able to see both your Mobile and Internet account under the same log in.
Do you use your email to log in to fido.ca ?
No, it's still not working.
I tried to login with my userName alaflyca8, result : no internet account, mobile only.
I tried to login with email, result: can't even login.
Sorry, the username and/or password entered is not recognized. Please try again.
I tried both Chrome and Firefox.
fido.ca my account can't even display successfully in Firefox.
Please remember I could only login by my Group ID : alafly8.
Are you sure my internet account has already been added under my group id alafly8?
It's really frustrating such a simple thing can't be resolved for so long.
In order to view your internet account and your cellphone account together, you need to login using your email address as your email account cannot be linked to your group ID. If you get an error message saying that your password is not recognized, you can click the reset password link and then follow the steps to choose a new password. Doing so should help you login.
Let us know how it goes
Although I don't know what FidoJulien is talking about, I still follow you suggestion.
Here is the error message I get.
It is not possible to add your internet account to your group ID login, so you will have to login with your email address. The email login password is different than your group ID password, so if you don't remember it, you might have to reset it.
If you can't see your internet account after logging in with your email address, let us know!
It's Alaflyca8 here. I successfully reset my email login id this time.
They just force me to use a new id in Fido forums.
But anyway, I could see both my mobile and internet account now. I am happy now
Thank you thank you for all the people help to resolve this issue.