live chat unavailable ??

live chat unavailable ??

live chat unavailable ??

SOLVED
alaflyca8
I'm a Contributor Level 1

live chat unavailable ??

I tried couple times already. It never works!

 

It shows the almost blank page with the following info:

 

To avoid accidental ending of your chat session, please do not refresh this browser window.

If you are using a mobile device, please note that your session may disconnect if you receive a call, if your device goes into sleep mode or if you are browsing on a different page during your chat session.

Accepted Solution

Re: live chat unavailable ??

Solved by Moderator (inactive) FidoJulien

Hey @alaflyca8

 

It is not possible to add your internet account to your group ID login, so you will have to login with your email address.  The email login password is different than your group ID password, so if you don't remember it, you might have to reset it.

 

If you can't see your internet account after logging in with your email address, let us know! Smiley

View solution in context
17 REPLIES 17
Julie-Marie12
I'm a Participant Level 1

I would like to speak to someone about my account

Hey @Julie-Marie12!

 

Welcome to the Community Smiley

 

The Community would love to help but we'd need more information. 

 

What exactly did you need help with? We're confident one of our members can provide additional info!

 

 



patrickchan
I'm Experienced Level 1

the facebook messenger chat works well too.

alaflyca8
I'm a Contributor Level 1


I need to see my new cable internet service under my same userid. Right now it only shows my existing Mobile service. 

I called on June 4 and waited on the phone for more than 30 mins. They told me it should be resolved. 

It has been 3 days now I still can't see my first internet bill in myFido account. 

Hey @alaflyca8

 

Welcome to the Community Smiley 

 

For the Live Chat , you get this message until you get connected to a representative. The delays could have been a little longer which is why that page was displayed. Other than this message, did you get any other error message ?

 

Regarding My Account, you should be able to see both your Mobile and Internet account under the same log in. 

 

Do you use your email to log in to fido.ca ? 



alaflyca8
I'm a Contributor Level 1

Just checked, internet is still NOT under my Fido account.

 

My login id is same as here. 

 

 

Hey @alaflyca8!

 

Were you able to see both your mobile account and home internet account in My Account after logging in with your email address as your username? 

 

Let us know! 



alaflyca8
I'm a Contributor Level 1

No, it's still not working.

 

I tried to login with my userName alaflyca8, result : no internet account, mobile only.

 

I tried to login with email, result: can't even login.

Sorry, the username and/or password entered is not recognized. Please try again.

Thanks for clarifying @alaflyca8 

 

Can you please try to log in with your email? 



alaflyca8
I'm a Contributor Level 1

 

I tried, I can't ... don't even let me login with my email.  

Hey @alaflyca8

 

Is the same thing happening when you try with a different browser?



alaflyca8
I'm a Contributor Level 1

I tried both Chrome and Firefox.

 

fido.ca my account can't even display successfully in Firefox. 

 

Please remember I could only login by my  Group ID : alafly8.

 

Are you sure my internet account has already been added under my group id alafly8?

 

It's really frustrating such a simple thing can't be resolved for so long.

FidoJulien
Moderator (inactive)

Hey @alaflyca8

 

In order to view your internet account and your cellphone account together, you need to login using your email address as your email account cannot be linked to your group ID.  If you get an error message saying that your password is not recognized, you can click the reset password link and then follow the steps to choose a new password.  Doing so should help you login.

 

Let us know how it goes Smiley



alaflyca8
I'm a Contributor Level 1

Although I don't know what FidoJulien is talking about, I still follow you suggestion.

 

Here is the error message I get.

 

Sorry, there's issue on our end. Thanks for your patience while we fix it. Please check back later.
FidoJulien
Moderator (inactive)

Hey @alaflyca8

 

It is not possible to add your internet account to your group ID login, so you will have to login with your email address.  The email login password is different than your group ID password, so if you don't remember it, you might have to reset it.

 

If you can't see your internet account after logging in with your email address, let us know! Smiley



alafly8
I'm a Participant Level 1

Hi 

 

 

 

 

 

FidoJulien
Moderator (inactive)

Hey @alafly8

 

Thanks for keeping us updated!  I'm happy that everything's working now.

 

Have a nice weekend Smiley