live chat unavailable ??

[alaflyca8]

I tried couple times already. It never works!

It shows the almost blank page with the following info:

To avoid accidental ending of your chat session, please do not refresh this browser window.

If you are using a mobile device, please note that your session may disconnect if you receive a call, if your device goes into sleep mode or if you are browsing on a different page during your chat session.

[alaflyca8]

Hey @alaflyca8

It is not possible to add your internet account to your group ID login, so you will have to login with your email address.  The email login password is different than your group ID password, so if you don't remember it, you might have to reset it.

If you can't see your internet account after logging in with your email address, let us know!

[alaflyca8]

I need to see my new cable internet service under my same userid. Right now it only shows my existing Mobile service. 

I called on June 4 and waited on the phone for more than 30 mins. They told me it should be resolved. 

It has been 3 days now I still can't see my first internet bill in myFido account. 

[FidoRanya]

Hey @alaflyca8 , 

Welcome to the Community  

For the Live Chat , you get this message until you get connected to a representative. The delays could have been a little longer which is why that page was displayed. Other than this message, did you get any other error message ?

Regarding My Account, you should be able to see both your Mobile and Internet account under the same log in. 

Do you use your email to log in to fido.ca ? 

[alaflyca8]

Just checked, internet is still NOT under my Fido account.

My login id is same as here. 

[FidoRanya]

Thanks for clarifying @alaflyca8 

Can you please try to log in with your email? 

[FidoAmanda]

Hey @alaflyca8!

Were you able to see both your mobile account and home internet account in My Account after logging in with your email address as your username? 

Let us know! 

[patrickchan]

the facebook messenger chat works well too.

[alaflyca8]

No, it's still not working.

I tried to login with my userName alaflyca8, result : no internet account, mobile only.

I tried to login with email, result: can't even login.

Sorry, the username and/or password entered is not recognized. Please try again.

[alaflyca8]

I tried, I can't ... don't even let me login with my email.  

[FidoKenny]

Hey @alaflyca8

Is the same thing happening when you try with a different browser?