Live Chat

Live Chat

Live Chat

SOLVED
Schulzm604
I'm a Contributor Level 1

Live Chat

Where is the live chat button. Your site changes and what was previously an answer from you guys its not there anymore. It appears this is quiet the problem, why is it so hidden? I've spent over an hr looking. THIS IS CRAZY.

PLEASE POST A CORRECT LINK FOR ALL TO FOLLOW.

Accepted Solution

Re: Live Chat

Solved by Moderator

Hey @Schulzm604

 

You can access the Live Chat on fido.ca directly by going at the bottom on Contact Us > My Fido Services > Live Chat (you might have to scroll down a bit) then you select if it's for Mobile Support, Internet Account Support or Internet Technical Support.

 

Here is a direct link to the Live Chat page Smiley

 

 

View solution in context
15 REPLIES 15
isar1
I'm a Participant Level 1

Hi my mobile services for both lines under my name are having issues

byungjin
I'm a Participant Level 1

I would like to change my billing address but there is some Error code 

Hey @byungjin

 

Can you tell us a little bit more about the error you're getting?

 

Could it be the same as this error?

 

 



alexsiva
I'm a Participant Level 2

who do i talk to have few questions about my plan?

alexsiva
I'm a Participant Level 2

Customer service is nightmare/bad in the name of cost cutting measures. What happened to the telephone support line???

 

Hey @alexsiva

 

You should still be able to reach an agent by calling 611 and selecting options  2 - 6 in the IVR. We have other channels available through which you can contact us for account specific questions, you can find them here. Alternatively, we can also send you a PM on the Community.

 

If your question is a general one, you can also post it here on the Community where other members can help you out. 

 

Keep in mind that depending on the nature of your question, you might be able to find the information needed about your plan through your online account on fido.ca or the app. 

 

Hope this helps!

 

 

 



Krishna6520
I'm a Participant Level 1

Hi ! 

Hey @Krishna6520,

 

Welcome to the community! 

 

How can we help you? 😊

 

 



FidoCharles
Moderator

Hey @Schulzm604

 

You can access the Live Chat on fido.ca directly by going at the bottom on Contact Us > My Fido Services > Live Chat (you might have to scroll down a bit) then you select if it's for Mobile Support, Internet Account Support or Internet Technical Support.

 

Here is a direct link to the Live Chat page Smiley

 

 



n1n3l1v3s
I'm a Participant Level 1

Just a bit feedback about the livechat. Maybe FIDO can shorten the queue time by eliminating some of those scripted response from agents. I spent half an hour for an issue that will likely be resolved by one question "What is the problem" and one answer "Let me look into your account and I'll resolve it for you". Everytime I put a response and then the agent respond in turn will take at least 2 to 3 minutes in my experience and much of it are pleasantries (that will be nice if you're not really in a hurry but people don't always have the time)

Hi @n1n3l1v3s

 

Thanks for taking the time to share your feedback with us. I will be sure to pass it along. 

 

 



danthemanx
I'm Helpful Level 1

It looks like you have the same issue I had. If the Live chat button is blank, that means you're using Disconnect/Disconnect Pro which blocks trackers. That blocks the new Live chat on Fido.

If you use Firefox PC browser, it has Disconnect built-in. Under Settings, Privacy & Security, if you block trackers, you need to unblock if you want it to appear properly. 

lengjia
I'm a Participant Level 2

I'm having trouble too with this.

It appears that the chat does not work with Incognito Mode on the Chrome Browser. Switching out to regular mode works.

Hey @lengjia

 

Incognito mode would not save your cookies. Using the regular mode instead should enable you to have full access to our website and all it's functionalities.

 

That said, were you able to complete the changes or get the support you needed? Let us know Smiley

 

 



lengjia
I'm a Participant Level 2

Yes, I used the regular mode and it started working. But that's too bad it doesn't work in incognito mode.