Live Chat

Reply
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Live Chat

Where is the live chat button. Your site changes and what was previously an answer from you guys its not there anymore. It appears this is quiet the problem, why is it so hidden? I've spent over an hr looking. THIS IS CRAZY.

PLEASE POST A CORRECT LINK FOR ALL TO FOLLOW.

Accepted Solution

Re: Live Chat

Hey @Schulzm604

 

You can access the Live Chat on fido.ca directly by going at the bottom on Contact Us > My Fido Services > Live Chat (you might have to scroll down a bit) then you select if it's for Mobile Support, Internet Account Support or Internet Technical Support.

 

Here is a direct link to the Live Chat page Smiley

 

 

View solution in context
Flag this to a Moderator
Message 1 of 6
2,382 Views
Highlighted
I'm Helpful Level 1
I'm Helpful Level 1

Re: Live Chat

It looks like you have the same issue I had. If the Live chat button is blank, that means you're using Disconnect/Disconnect Pro which blocks trackers. That blocks the new Live chat on Fido.

If you use Firefox PC browser, it has Disconnect built-in. Under Settings, Privacy & Security, if you block trackers, you need to unblock if you want it to appear properly. 

Flag this to a Moderator
Message 2 of 6
2,358 Views
Highlighted
Moderator
Moderator
Solution

Re: Live Chat

Hey @Schulzm604

 

You can access the Live Chat on fido.ca directly by going at the bottom on Contact Us > My Fido Services > Live Chat (you might have to scroll down a bit) then you select if it's for Mobile Support, Internet Account Support or Internet Technical Support.

 

Here is a direct link to the Live Chat page Smiley

 

 



Flag this to a Moderator
Message 3 of 6
2,353 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Live Chat

I'm having trouble too with this.

It appears that the chat does not work with Incognito Mode on the Chrome Browser. Switching out to regular mode works.

Flag this to a Moderator
Message 4 of 6
93 Views
Highlighted
Moderator
Moderator

Re: Live Chat

Hey @lengjia

 

Incognito mode would not save your cookies. Using the regular mode instead should enable you to have full access to our website and all it's functionalities.

 

That said, were you able to complete the changes or get the support you needed? Let us know Smiley

 

 



Flag this to a Moderator
Message 5 of 6
62 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Live Chat

Yes, I used the regular mode and it started working. But that's too bad it doesn't work in incognito mode.

Flag this to a Moderator
Message 6 of 6
59 Views