Where is the live chat button. Your site changes and what was previously an answer from you guys its not there anymore. It appears this is quiet the problem, why is it so hidden? I've spent over an hr looking. THIS IS CRAZY.
PLEASE POST A CORRECT LINK FOR ALL TO FOLLOW.
Solved! Go to Solution.
You should still be able to reach an agent by calling 611 and selecting options 2 - 6 in the IVR. We have other channels available through which you can contact us for account specific questions, you can find them here. Alternatively, we can also send you a PM on the Community.
If your question is a general one, you can also post it here on the Community where other members can help you out.
Keep in mind that depending on the nature of your question, you might be able to find the information needed about your plan through your online account on fido.ca or the app.
Hope this helps!
You can access the Live Chat on fido.ca directly by going at the bottom on Contact Us > My Fido Services > Live Chat (you might have to scroll down a bit) then you select if it's for Mobile Support, Internet Account Support or Internet Technical Support.
Here is a direct link to the Live Chat page
Just a bit feedback about the livechat. Maybe FIDO can shorten the queue time by eliminating some of those scripted response from agents. I spent half an hour for an issue that will likely be resolved by one question "What is the problem" and one answer "Let me look into your account and I'll resolve it for you". Everytime I put a response and then the agent respond in turn will take at least 2 to 3 minutes in my experience and much of it are pleasantries (that will be nice if you're not really in a hurry but people don't always have the time)
It looks like you have the same issue I had. If the Live chat button is blank, that means you're using Disconnect/Disconnect Pro which blocks trackers. That blocks the new Live chat on Fido.
If you use Firefox PC browser, it has Disconnect built-in. Under Settings, Privacy & Security, if you block trackers, you need to unblock if you want it to appear properly.