General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Prepaid $10 call out of balance

I'm on the $10 monthly prepaid plan which includes 50 min of talk and 50 outgoing texts. I tried to make a call today for the first time since I activated my plan, but I was told that my balance has run out and I cannot place a call until my account ...

Unsatisfied with winback

Hello, I was offered a $45 for 5 GB plan if I move back to fido 2 years ago. I clearly asked at that time if there is a time limit on the offer and the representative said no. I just realized the plan is only good for 2 years and I am now charged the...

Resolved! Visual Voicemail for Android

I am having a lot of trouble getting a straight answer about whether Visual Voicemail is available on Android. I am not referring to voice-to-text, but specifically, Visual Voicemail.  I have spoken to two customer service reps who have said that it ...

BenW1988 by I'm a Participant Level 1
  • 1 replies

Promotion was not applied And voicemail not working

I was offered an phone upgrade for iPhone 11 for $25.82/month. It was a good deal, so I decided to upgrade my phone and changed my plan at the same time. That was August 26, 2020. After I changed my plan and ordered a new phone, I noticed that my voi...

Renz1130 by I'm a Participant Level 3
  • 3 replies