Hey @H3110,
I have moved your message in this thread as it is about the same topic (Chinese spam calls). Hopefully, you will be able to go over the answers provided by our members.
Having said that, our Chinese team will not make an outgoing call. You can learn more about how to protect yourself from spam calls here.
Hey @biffowitz!
We are indeed aware of these spam attempts pretending to come from our Chinese department. Please note that we are aware of the situation and working on a permanent fix, namely universal call blocking.
When it comes to spam calls, we suggest being very vigilant and to not provide any personal information.
It's always best to not answer a call from a number you don't know, as most people who are trying to reach you for legitimate reasons will leave a voicemail.
If you're using an Android device, you can block calls from certain numbers, by adding them to the device “Block Numbers” settings in Phone > Settings > Block Numbers.
The blocked numbers will be redirected to the voicemail.
If you have an iPhone, you'd instead need to click on the Phone icon, click on "Recents" then on the "i" next to the phone number you want to block, then click on "Block this call" at the bottom.
Following the tips provided above won't stop all fraudulent calls, but it should at least help reduce the number received!
I hope this helps!
Hi,
Here is what I do. When receiving this kind of calls, after some tray and fail, I found that "0" is the option to speak to a "real person" - chines scammer. They don't speak English so he will hang up after he sees that you don't speak Chinese.
The whole point is to waste their time so they will not want to call you anymore.
Maybe it's just a coincidence but after using this method on all kind of scammers I have not received CRA, credit card, or car related scam calls in more than 2 months. Plus, I learned how some scam schemes works and had some fun 
@StM I like your enthusiasm
Maybe you haven't got those calls again because they've now already suceeded establishing a link to your line!
Ever heard of dormant virus?
VOIP it's all coding!
Chinese are pretty bright at IT and make most our devices.
I suggest not to answer unless you know the caller.
Cheers!
Hello @Xaxmbr,
That's not the impression we want you to have! Indeed, this situation affects every Canadian and it is irrespective of provider or plan.
With that said, please rest assured, that we know that it's a known issue and we're currently working on a fix!
Hello again,
@DanHighRes wrote:
...
1) Add all numbers that scammed you into one database!
2) Restrict all your customers from receiving calls from scam numbers..
If you managed to read through some of the other posts in this thread, you'll note that most of those SCAM calls are made using spoofed phone numbers. Those phone numbers usually belong to innocent people, including regular customers, RCMP, CRA, police, etc. Those numbers don't actually belong to the spammers/scammers. It isn't possible to simply place all of those numbers in a database and block them without absolute proof the owners of those numbers are the ones spamming/scamming others.
Unfortunately, there isn't a simple solution to the problem. Even the relatively newly introduced STIR/SHAKEN protocol has its limitations. Intuitively, it should be simple. However, an actual solution is not that straightforward.
Hope this helps 😀
Cheers
