Chatr to fido

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I'm a Participant Level 2 toyco88
I'm a Participant Level 2

Chatr to fido

I just switched today from chatr to fido.  Also transferred my old number to the new sim card. I don't know what to do with my chatr account, it is on auto-pay and I have no idea how to cancel the account or they might bill me. Hope anyone can help me with this. Thank you.

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Re: Chatr to fido

Hi everyone, I called Fido customer service about my concern and was informed chatr will automatically cancel my account. Checked my chatr account after an hour or two and my number was removed. 😊Screenshot_2018-08-20-10-24-25.pngThis pops up when I click my account details.

 

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Moderator (inactive) FidoRanya
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Re: Chatr to fido

Hey @toyco88

 

Welcome to the Community and to the Fido Family! 

 

You would have to reach out to Chatr directly so they could help you with this and remove you from auto-pay! 

 

Let us know how it goes. 



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Moderator
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Re: Chatr to fido

Hey @toyco88!

 

Did that work out for you?

 

Let us know.



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I'm a Participant Level 2 toyco88
I'm a Participant Level 2
Solution

Re: Chatr to fido

Hi everyone, I called Fido customer service about my concern and was informed chatr will automatically cancel my account. Checked my chatr account after an hour or two and my number was removed. 😊Screenshot_2018-08-20-10-24-25.pngThis pops up when I click my account details.

 

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Moderator
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Re: Chatr to fido

Awesome! This means the number was ported over to Fido successfully and was cancelled with your old provider Smiley

 

We`re happy to have you with us @toyco88! Very_Happy



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