Chatr to fido

[toyco88]

I just switched today from chatr to fido.  Also transferred my old number to the new sim card. I don't know what to do with my chatr account, it is on auto-pay and I have no idea how to cancel the account or they might bill me. Hope anyone can help me with this. Thank you.

[FidoPhilippe]

Hey @toyco88!

Did that work out for you?

Let us know.

[toyco88 · Accepted solution]

Hi everyone, I called Fido customer service about my concern and was informed chatr will automatically cancel my account. Checked my chatr account after an hour or two and my number was removed. 😊This pops up when I click my account details.

[FidoNick]

Awesome! This means the number was ported over to Fido successfully and was cancelled with your old provider

We`re happy to have you with us @toyco88!

[FidoRanya]

Hey @toyco88 , 

Welcome to the Community and to the Fido Family! 

You would have to reach out to Chatr directly so they could help you with this and remove you from auto-pay! 

Let us know how it goes.