Cancel The Account

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I'm a Participant Level 2 jjkk9
I'm a Participant Level 2

Cancel The Account

Hi, this is Jack and I am wondering about the way to shut the account down as I already left Canada. Thank you

 

Accepted Solution

Re: Cancel the account

Hi there @jjkk9

 

Thanks for reaching out!

 

Whenever you wish to cancel your Fido account, you must get in touch with our Customer Service Smiley

 

You can do so by dialing *611 from your Fido phone while in Canada, or +1-514-925-4590 if you're outside of Canada. Our Call Cenre agents are available Monday to Friday: 8am to 9pm, and Saturday and Sunday, from 9am to 5pm (ET). You can also reach us from a landline, if you have technical difficulties with your Fido. We also accept collect calls. 

 

You can also LiveChat with a representative through Fido.ca, and view the other "Contact Methods" by clicking here We're also availble to reach through Messenger, on our Facebook Page, or by Direct Message on Twitter. If you'd rather do this with me online here, let me know and we'll contact you by PM Smiley

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Former Moderator FidoCatherine
Former Moderator
Solution

Re: Cancel the account

Hi there @jjkk9

 

Thanks for reaching out!

 

Whenever you wish to cancel your Fido account, you must get in touch with our Customer Service Smiley

 

You can do so by dialing *611 from your Fido phone while in Canada, or +1-514-925-4590 if you're outside of Canada. Our Call Cenre agents are available Monday to Friday: 8am to 9pm, and Saturday and Sunday, from 9am to 5pm (ET). You can also reach us from a landline, if you have technical difficulties with your Fido. We also accept collect calls. 

 

You can also LiveChat with a representative through Fido.ca, and view the other "Contact Methods" by clicking here We're also availble to reach through Messenger, on our Facebook Page, or by Direct Message on Twitter. If you'd rather do this with me online here, let me know and we'll contact you by PM Smiley



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I'm a Participant Level 2 jjkk9
I'm a Participant Level 2

Re: Cancel The Account

Thank you for your response.

In addiction to the previous post, I would like to report that the livechat does not work. Can you link it to me?

Thank you.

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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Cancel The Account

What happens exactly when you try to access the Live Chat @jjkk9

 

In order to access the Live Chat, you need to login to your fido.ca account. You can also try this link here

 

Let me know if you have any other questions Smiley .



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I'm a Participant Level 1 OMu
I'm a Participant Level 1

Re: Cancel The Account

Cthis advise is useless. No one answers the phone. No one texts. Can I get real contact pleas

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I'm a Contributor Level 1 trustedprotege
I'm a Contributor Level 1

Re: Cancel The Account

I've been having the same issue, its impossible to contact support... I lost 25 minutes on my monthly plan trying to get a hold of support and now im left with 20 minutes... they're trying to pull a fast one to overcharge customers by actively lying about wait times and removing the call back service...

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Community Specialist
Community Specialist

Re: Cancel The Account

Hey there @trustedprotege

 

I'm sorry to hear you're looking to cancel your account. The good news is that calling us from your Fido phone does not use up airtime from your plan. 

I'll send you a PM so we can go over your options together Smiley 

 

Chat soon!



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I'm a Contributor Level 1 trustedprotege
I'm a Contributor Level 1

Re: Cancel The Account

That is a LIEEEEEEE I tried calling fido yesterday using 611 after 5pm (I have so called unlimited talking after 5pm)  and now my account shows that i've gone over my minutes by 21 minutes..... LIAR

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I'm a Participant Level 2 sa772051
I'm a Participant Level 2

Re: Cancel The Account

Hi everybody, 

 

I'm wondering, how I can cancel my services with FIDO. I've understood that I can do it calling the customer service, but I've been trying a lot and I always got the same answer "we are having an overwhelming demand...". 

 

Regarding that I'm abroad, Is there an option to do it on the website or a friend can go in person to one of the stores and solve it for me?

 

Simón.

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Moderator
Moderator

Re: Cancel The Account

Hey @sa772051!

 

We're sad to hear that you want to cancel Sad

 

I moved your post here as it deals with the same topic. Check out FidoCatherine's solution for all the ways you can get in touch with us while abroad! Smiley We'll be more than happy to help!

 

If you prefer, we can even send you a PM here on the Community, just let us know!

 

 



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I'm a Participant Level 3 Edo42
I'm a Participant Level 3

Re: Cancel The Account

Please correct your information regarding cancelling an account via chat - after some rude exchanges and a defective secureID form I am told cancellations cannot be done though chat.

I have a tablet plan along with my phone plan. I do not use the tablet so I would like to cancel it. It makes no sense to keep it.

I cannot phone as I am at work during your business hours.

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Moderator
Moderator

Re: Cancel The Account

Hey Edo42!

 

That doesn't sound right. Live chat agents are able to perform most transactions including closing a line. Did they give you a reason for which they were unable to make the change for you?

 

Let us know!



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Former Moderator FidoGabrielle
Former Moderator

Re: Cancel The Account

Hello there @Edo42 !

 

We haven't heard back from you. Let us know if you still need help cancelling your account!



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I'm a Participant Level 1 Andy21
I'm a Participant Level 1

Re: Cancel The Account

Hello, I returned to my countey and I need to cancel or close my account. Could you please help me with it?

Thanks

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Moderator
Moderator

Re: Cancel The Account

Hi @Andy21

 

Welcome to Community!

 

I have moved your post in this thread as it responds to your query. 



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