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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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number porting

its been 24 hours after porting my number and still cant use my number, is there any way to resolve this?

sonnyecdao03 by I'm a Participant Level 1
  • 240 Views
  • 1 replies
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Praise for a Virtual Assistant named Ashley

This is  overdue shout out but still deserving of one. It is impossible to find an actual customer service email address. Hence, I have to leave my praise here. I hope it gets to the right person.   To Management:   I chatted with Ashley on Nov 11, 2...

SY1234AP by I'm a Participant Level 1
  • 389 Views
  • 1 replies
  • 1 likes

Revised final bill

Last month, I received my final bill for my account. There was an issue with the bill so I called in and a rep was able to add a credit to my account to fix the issue. My question now is will I receive a "revised final bill" to show that a credit adj...

Fmff by I'm a Participant Level 3
  • 502 Views
  • 3 replies
  • 0 likes

Waiting for number to port over

Hello, I am supposed to have my old number port over to Fido but i got a text message from 647-448-9950 saying "Hi, its FIDO, we cannot transfer your number because the porting number user did not approve the port within the allotted 90 minutes. Shou...

n_hussain by I'm a Participant Level 1
  • 582 Views
  • 2 replies
  • 0 likes