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Wrong and Confusing New Account Confirmation email

hchl77
I'm a Contributor Level 1
I'm a Contributor Level 1

Hi,

 

Issues:

1.New Account effective begun when device has not been received yet.

2.Price of plan I've signed up is different on the confirmation email.

 

Details:

I've placed on order to add a new line to my existing account with a new device on Nov 23, when there was big promotion going on.  

The plan I sign up was $45 for 12GB and the device was Samsung S20 FE 5G 128GB Navy ($50-$35=$15).

I know the device is on backorder so I'm ok with that.

However, today I just got an email from Fido with New Fido Account confirmation.

The email shows that the account is effective as of Dec 7 (as well as payment for both the plan the the device)...

But I didn't even receive my device yet? Not even shipping confirmation?

Also the plan they listed on the confirmation shows $50/month instead of $45...

Can someone help me with this?

Thanks,

Harry

 

2 REPLIES 2

KAPABLE-K
MVP MVP
MVP

Hello @hchl77,

 

Since this is a billing issue it would be best to contact customer service directly as they are the ones that can access your account and better assist you.



hchl77
I'm a Contributor Level 1
I'm a Contributor Level 1

Thanks @KAPABLE-K, yes I did through Facebook DM and they've confirmed the correct amount with me.

Also very soon after I wrote this post, I've received a shipping confirmation as well, so all should be in a good place now Smiley