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How do I change caller ID name? No option under quick actions

nfldben
I'm a Participant Level 1
I'm a Participant Level 1

My name was entered incorrectly and it shows wrong on caller ID when I call people.

 

To change it the instructions on Fido say to look under quick actions under My Account and after I select the number I am using. I have found the Quick Actions, but the option to change Caller ID isn't there.

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @nfldben,

 

Welcome to the community!

 

Please see my reply to another community member regarding this here.

 

Since the caller ID name is incorrect I would also advise you to make sure the spelling is correct on the account itself, if it is also incorrect on the account level you will need to contact customer service to get it updated.