Can data only plan SIMs still can receive text and calls?

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I'm a Participant Level 3
I'm a Participant Level 3

Can data only plan SIMs still can receive text and calls?

Hello

When i activated my tablet, i was told i can put the sim into a phone and if i need to make call or send text, i am able to do so with additional per per use costs. $1 per minute for call for example.

 

But i cannot make or receive calls.

Please advise.

 

 

Accepted Solution

Re: Can data only plan SIMs still can receive text and calls?

Hey @Cawtau!

 

Yep, this is something that is relatively new.

 

This applies to all of our newer data-only plans released after March 12th. 2019. We're simplifying things. These plans are now strictly for data use only. All calling and SMS is blocked. 

 

@snowweiwei1, What device are you using? Does rebooting your device change anything?

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I'm a Participant Level 1
I'm a Participant Level 1

Re: Can data only plan SIMs still can receive text and calls?

I am unable to receive any text msg on my 4GB data plan. Is that any technical issue?

 

Thanks,

 

Kate

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Moderator
Moderator

Re: Can data only plan SIMs still can receive text and calls?

Hey @KS111111

 

Our new data only plans do not support any other services but data included in your plan. 

 

When did you get that plan? 

 

 

 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can data only plan SIMs still can receive text and calls?

so in the old 3gb plans

we were able to send text (at a fee) and receive text for free

i did add a code before to lock this feature out, so i dont accidentally get charged

 

i'm being told that now with the 4gb plan this is by default removed and cannot be added

 

why can the code to send or just even receive free txt be added back?

it's critical to use for password recovery and account authentication of several apps

 

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Former Moderator
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Re: Can data only plan SIMs still can receive text and calls?

Hi w00f, you are correct, our previous data-only plan offered the option to text and call for an additional fee.

 

As part of our current plans, the option is no longer supported.

 

We understand that having a phone number is useful for those purposes, but we also have Data and Text plans that offer those features.

 

You can find out more information about those plans here.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can data only plan SIMs still can receive text and calls?

well funny you mentioned

i also lost the capability to receive txt messages on my older tablet which is still using the 3gb plan

this tablet with this plan was able to receive texts

but now it's not anymore

i can't even authenticate the fido xtra app as it's not receiving the authentication text message

any reason why did i lose this feature ? my plan hasn't changed and it worked before

seems like you removed something i had on my plan without notification?

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I'm a Participant Level 1
I'm a Participant Level 1

Re: Can data only plan SIMs still can receive text and calls?

I have the same issue that woof mentioned.  Without the ability to receive texts, I can't even properly install your own fido app on my tablet. In the beginning of the thread, a fido rep mentioned that data only plans have the ability to receive texts only. So this has been changed? Any possibility of adding that function back?

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Moderator (inactive)
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Re: Can data only plan SIMs still can receive text and calls?

Hi @eebeeebee-van

 

There has indeed been a change. It's no longer possible to send/receive text messages on data-only plans. 

 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can data only plan SIMs still can receive text and calls?

I can't register fido extra app, as I didn't receive the incoming text to confirm on my tablet.

Is incoming text blocked too? Or I have to call to get it enabled any idea 

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Re: Can data only plan SIMs still can receive text and calls?

Hey @smrtby28! Welcome to the community. Smiley

 

Our data only plan doesn't include, outgoing SMS or minutes. Some tablets can receive SMS. What is the tablet you are using?



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can data only plan SIMs still can receive text and calls?

Hi Vanessa,

Thanks for the quick reply.

I understand calls and outgoing text not available.

I'm only looking for incoming texts so that I can register to apps like  Fido myaccount and WhatsApp.. which requires codes received as texts

 

My device is new Samsung galaxy 8

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