Can data only plan SIMs still can receive text and calls?

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I'm a Participant Level 3 snowweiwei1
I'm a Participant Level 3

Can data only plan SIMs still can receive text and calls?

Hello

When i activated my tablet, i was told i can put the sim into a phone and if i need to make call or send text, i am able to do so with additional per per use costs. $1 per minute for call for example.

 

But i cannot make or receive calls.

Please advise.

 

 

Accepted Solution

Re: Can data only plan SIMs still can receive text and calls?

Hey @Cawtau!

 

Yep, this is something that is relatively new.

 

This applies to all of our newer data-only plans released after March 12th. 2019. We're simplifying things. These plans are now strictly for data use only. All calling and outgoing SMS is blocked. 

 

Users will still be able to receive SMS at no extra charge. 

 

@snowweiwei1, What device are you using? Does rebooting your device change anything?

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Former Moderator FidoValeska
Former Moderator

Re: Can data only plan SIMs still can receive text and calls?

Hey @snowweiwei1

 

I apologize for the misinformation. 

 

Our tablet lines do not offer outgoing / incoming calls or outgoing text messages. 

 

The service is blocked since it is a data only plan. 

 

Keep in mind that text messages can still be received. 



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I'm a Participant Level 3 snowweiwei1
I'm a Participant Level 3

Re: Can data only plan SIMs still can receive text and calls?

i cannot receive any text.

please help.

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MVP
MVP

Re: Can data only plan SIMs still can receive text and calls?

Hello FidoValeska,

 


@FidoValeska wrote:

Hey @snowweiwei1

 

I apologize for the misinformation. 

 

Our tablet lines do not offer outgoing / incoming calls or outgoing text messages. 

 

The service is blocked since it is a data only plan. 

 

Keep in mind that text messages can still be received. 


  Is that a new policy? As far as I remember, it used to be that those services were automatically enabled for Data only plans and people had to contact Fido to have them disabled.

 

Cheers



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Moderator
Moderator
Solution

Re: Can data only plan SIMs still can receive text and calls?

Hey @Cawtau!

 

Yep, this is something that is relatively new.

 

This applies to all of our newer data-only plans released after March 12th. 2019. We're simplifying things. These plans are now strictly for data use only. All calling and outgoing SMS is blocked. 

 

Users will still be able to receive SMS at no extra charge. 

 

@snowweiwei1, What device are you using? Does rebooting your device change anything?



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I'm a Participant Level 3 snowweiwei1
I'm a Participant Level 3

Re: Can data only plan SIMs still can receive text and calls?

i have tried 2 unlocked device, one iphone 7 and one iphone x max

neither can receive text.

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I'm a Participant Level 2 Yuri18
I'm a Participant Level 2

Re: Can data only plan SIMs still can receive text and calls?

I have the same issue. I can’t receive verification code message from Apple, Google and Yahoo Canada while I could get it from Fido and could send a message to myself though. I really need to receive verification code from Apple ASAP. Please confirm why we can’t receive messages with the data only plan.

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Moderator
Moderator

Re: Can data only plan SIMs still can receive text and calls?

Hey there @Yuri18

 

Welcome to the community Smiley

 

If you're able to receive regular SMS, the service is working as intended. As for the short code you're trying to receive, it needs to be from one of the numbers on this list. Have you also had the chance to contact Apple to have them look into it? The link provided will include a contact number associated with the short code you're attempting to receive.

 

@snowweiwei1, can you please confirm if you're unable to receive regular SMS as well? The SIM card linked to your Data only plan number should be able to receive incoming texts free of charge.

 

Let us know!



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I'm a Participant Level 3 snowweiwei1
I'm a Participant Level 3

Re: Can data only plan SIMs still can receive text and calls?

hello. 

i cannot receive regular text message.

i have 4 other fido numbers which i used to try.

 

why would you assume i am trying to receive some special messages.

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Moderator
Moderator

Re: Can data only plan SIMs still can receive text and calls?

Hey @snowweiwei1

 

We don't want to jump to any conclusions or make any assumptions. It's important for us to ask the appropriate troubleshooting questions for us to get a better understanding of the situation. 

 

In this case I'll send you a PM so we can take a closer look through your account details to review the details together. 



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I'm a Participant Level 1 KS111111
I'm a Participant Level 1

Re: Can data only plan SIMs still can receive text and calls?

I am unable to receive any text msg on my 4GB data plan. Is that any technical issue?

 

Thanks,

 

Kate

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Moderator
Moderator

Re: Can data only plan SIMs still can receive text and calls?

Hey @KS111111

 

Our new data only plans do not support any other services but data included in your plan. 

 

When did you get that plan? 

 

 

 

 



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I'm a Participant Level 2 w00f
I'm a Participant Level 2

Re: Can data only plan SIMs still can receive text and calls?

so in the old 3gb plans

we were able to send text (at a fee) and receive text for free

i did add a code before to lock this feature out, so i dont accidentally get charged

 

i'm being told that now with the 4gb plan this is by default removed and cannot be added

 

why can the code to send or just even receive free txt be added back?

it's critical to use for password recovery and account authentication of several apps

 

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Message 13 of 20
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Moderator
Moderator

Re: Can data only plan SIMs still can receive text and calls?

Hi w00f, you are correct, our previous data-only plan offered the option to text and call for an additional fee.

 

As part of our current plans, the option is no longer supported.

 

We understand that having a phone number is useful for those purposes, but we also have Data and Text plans that offer those features.

 

You can find out more information about those plans here.



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I'm a Participant Level 2 w00f
I'm a Participant Level 2

Re: Can data only plan SIMs still can receive text and calls?

well funny you mentioned

i also lost the capability to receive txt messages on my older tablet which is still using the 3gb plan

this tablet with this plan was able to receive texts

but now it's not anymore

i can't even authenticate the fido xtra app as it's not receiving the authentication text message

any reason why did i lose this feature ? my plan hasn't changed and it worked before

seems like you removed something i had on my plan without notification?

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